Store Manager - Aroma-Zone UK

**JOIN A BRAND REDEFINING NATURAL WELLBEING** Caring for people and the living world is at the heart of everything we do. At Aroma-Zone, we believe natural wellbeing should be accessible, effective and grounded in transparency and scientific expertise.

By joining us, you become part of a team driven by curiosity, knowledge-sharing and a positive impact.

About The Role We are looking for a Store Manager to join our team in Westfield White City .

As a true brand ambassador, you will inspire and empower your team to deliver a unique AZ customer experience and to deliver exceptional results and a unique customer experience bringing natural beauty and well-being to life in our first UK store.

You will run your store as an entrepreneur, accountable for its commercial success, operational excellence and team culture. You will foster a warm and inclusive environment where customers feel welcomed, inspired and supported on their wellness journey.

🌿✨ Your Day-to-day Responsibilities Business & Strategy

• Lead and manage all store operations: retail sales, product advice, aromatherapy and personalised workshops, stock management and events.
• Deliver the AZ strategy and commercial plan for your store
• Drive sales growth through a deep understanding of customer behaviours, local trends and opportunities.
• Take full ownership of KPIS: sales targets, customer experience, stock, P&L and stock control.
• Analyse performance and implement action plans to continuously improve results in collaboration with your team
• Provide regular reporting to leadership and contribute ideas for the wider UK strategy

Brand Experience & VM

• Ensure your store offers a sensory, inspiring and educational brand experience, aligned to AZ values.
• Oversee all aspects of visual merchandising, presentation and store environment.
• Manage stock replenishment and presentation standards – from shopfloor to window displays to workshops
• Build brand visibility and foster relationships within the local wellness and beauty community; represent AZ at local events and with VIP’s where required.

Leadership & Team Development

• Lead, coach and develop your team, fostering autonomy, accountability and a growth mindset
• Support recruitment of passionate, customer-focused team members.
• Embed the AZ culture and values; create a team environment where purpose and wellbeing matter.
• Deliver continuous training on brand philosophy, products, selling techniques, customer experience, health & safety
• Regular provide coaching and feedback to support individual growth and team engagement.
• Identify and nurture talent, create clear development pathways within the business.
• Promote cross-functional collaboration and positive team dynamics

Customer Experience

• Champion an exceptional customer experience across all touchpoints — both in-store and in workshops.
• Lead by example on the shop floor — actively engaging with customers and coaching your team to do the same.
• Drive NPS and customer satisfaction scores through personalised, expert advice and welcoming service.
• Manage stock effectively to ensure full availability and a seamless shopping experience.
• Handle customer issues with care and integrity; foster loyalty and trust.
• Actively gather customer insights and share feedback with leadership to continually enhance the customer journey.

Operations & Store Management

• Ensure operational excellence across all store activities — opening, closing, cash handling, compliance.
• Guarantee the security of staff, customers and stock.
• Maintain store equipment, facilities and service standards at the highest level.
• Coordinate with service providers to ensure quality, compliance and efficient maintenance.
• Manage stock processes — ensuring accuracy, efficiency and optimal availability.
• Take full ownership of loss prevention, cost control and in-store risk management.

Health & Safety

• Champion Aroma-Zone’s QHSE standards — ensuring full team compliance and continuous improvement.
• Embed sustainability practices within store operations and team culture.

Experience 🌱👉 **WHAT WE ARE LOOKING FOR**

• Proven experience in leading and developing high-performing retail teams.
• Strong background in managing high-footfall retail environments with operational complexity.
• Expertise in beauty, wellness or lifestyle retail preferred.
• Deep understanding of customer experience…