Network Manager

**Job Title: Network Manager** **Team: Infrastructure** **Job Location: Remote** About Us Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture Our culture is built on collaboration, innovation, and appreciation. We value each employee’s unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team’s dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About The Role The Network Manager is a hands-on technical and people leader responsible for managing and maintaining Softheon’s network infrastructure. This role combines day-to-day network engineering and operational responsibilities with team leadership, ensuring the reliability, security, and performance of network systems across on-premises and cloud environments.

The Network Manager will work directly in the network environment, troubleshooting complex issues, implementing network solutions, supporting projects, and identifying opportunities for improvement. This role will lead and develop network team members while partnering with Infrastructure, Security, and other teams to ensure network services meet organizational needs.

Please note that the requirements of this role are beyond the 9am - 6pm scope. It is expected that all leaders are available to the organization when needed. Requirements You Will:

Network Operations & Engineering

• Own the design, architecture, and overall health of Softheon’s network infrastructure, proactively identifying and addressing risks, capacity needs, and opportunities for improvement; operate with a high degree of autonomy and serve as the primary technical owner, escalating critical issues to leadership as needed
• Manage and maintain Softheon’s network infrastructure across on-premises and cloud environments
• Configure, implement, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related technologies
• Perform hands-on network configuration, troubleshooting, and optimization
• Monitor network performance, availability, and capacity and proactively address potential issues
• Troubleshoot and resolve complex network incidents and service interruptions
• Participate in critical incident response, root cause analysis, and corrective action planning
• Maintain accurate network documentation, diagrams, configurations, and operational procedures
• Perform regular network maintenance, upgrades, and configuration changes
• Support the implementation and maintenance of network monitoring and management tools
• Ensure network infrastructure is reliable, scalable, and aligned with established technical and security standards

Team Leadership & Development

• Manage and provide day-to-day leadership to network team members
• Assign work, establish priorities, and monitor progress to ensure network activities and projects are completed effectively
• Provide technical guidance and support to team members when troubleshooting complex network issues
• Conduct regular one-on-one meetings, provide feedback, and support employee development
• Promote knowledge sharing, collaboration, accountability, and effective communication within the network team
• Establish and maintain team processes and procedures that support efficient network operations
• Serve as a technical resource and escalation point for the network team
• Manage and oversee the team’s on-call rotation, ensuring appropriate coverage, clear escalation procedures, and timely response to after-hours network incidents

Network Security & Compliance

• Implement and maintain network security controls in partnership with the Security Team
• Configure and maintain firewalls, VPNs, access controls, network segmentation, and…