Client Service Manager - Freight Forwarding

Role Highlights:

• Location: Heathrow Area (Onsite)
• Compensation Competitive Salary and Benefits Package (to be discussed during first contact).
• Benefits: private healthcare, annual incentive bonus scheme, DCAS car allowance.
• Travel: Regular international travel, with the opportunity to further strengthen a market-leading presence within Africa export air & sea freight, and expand growth across wider global trade lanes
• A highly visible and influential leadership role with clear long-term career progression opportunities.
• Our Client: a privately owned, well-established and highly respected international shipping & logistics business.
• Rare position developing existing strategic customer relationships with a direct impact on business & revenue growth.

The Opportunity

An exciting opportunity has arisen for an experienced commercial Freight Forwarding professional to join a highly respected, privately owned international logistics business. Working as part of the senior management team, you’ll play a pivotal role in driving commercial growth, developing strategic customer relationships, and strengthening the company’s market-leading position within international freight forwarding.

With an established reputation in Africa export air & sea freight, this role offers the opportunity to build on existing success while identifying new opportunities across global trade lanes, customers, and logistics services.

Key Responsibilities:

• Develop and execute commercial growth strategies alongside senior leadership.
• Manage and grow strategic customer accounts across air & sea freight, alongside wider logistics services.
• Identify and secure new business opportunities while maximising revenue from existing customers.
• Lead commercial negotiations, pricing strategies, tenders, and contract renewals.
• Build & nurture long-term relationships with key customers and industry partners.
• Monitor account profitability and deliver sustainable business growth.
• Support the continued expansion of the branch’s specialist Africa export air & sea freight offering.

About You:

We’re looking for an energetic, confident, & commercially focused logistics professional with:

• Proven experience within freight forwarding, international logistics, or supply chain services.
• Strong knowledge of air & sea freight operations.
• A successful track record of winning new business and developing key accounts.
• Experience negotiating commercial agreements and delivering profitable growth.
• Excellent relationship-building, negotiation, and communication skills.
• Knowledge of African trade lanes would be advantageous but is not essential.

What’s on Offer?

• A highly visible and influential leadership role.
• Clear long-term career progression opportunities.
• Well-established, highly respected, and growing shipping & logistics organisation.
• Competitive salary and benefits package.
• International travel opportunities to build & support key customer relationships and business growth.

If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin.

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Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.