Face to Face Private Sites Manager -London

Position

An exciting opportunity to lead and develop a growing private sites fundraising team. You’ll focus on building capability, enhancing performance, and expanding the reach and impact of the channel while ensuring an excellent supporter experience.

Hours: 37.5 hours per week, Mon - Fri

Duration: FTC until 31 December 2027

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary: £41,902.62 - £51,214.32per annum Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Face-to-Face Private Sites Manager manages the performance, development and day-to-day delivery of MSF UK’s Face-to-Face (F2F) programme across Private Sites, ensuring all activity is delivered to a high standard and in line with programme expectations.

The postholder has responsibility in their substantive role for coaching and development of the Private Sites team. During this role, the postholder will take on additional responsibility for line management, team performance, and operational delivery standards across Private Sites. This includes monitoring and managing individual and team performance, conducting reviews, implementing performance improvement plans, and ensuring consistent delivery against agreed targets and quality standards.

The role manages the delivery of inductions and ongoing training for new and existing fundraisers, ensuring that all team members are effectively onboarded and supported to succeed. It also requires a strong on-site presence (typically a minimum of three days per week) to provide direct support, oversee delivery, and ensure that fundraising standards, conduct, safety and safeguarding, and ways of working are consistently applied.

Reporting to the Face-to-Face Programme Lead and working closely with key stakeholders, the role supports the ongoing development of the F2F programme by identifying performance trends, addressing capability gaps, and driving continuous improvement in training, coaching, and delivery.

Budget ownership, site bookings, and supplier management are not core responsibilities of this role, but close collaboration with relevant roles is required to ensure effective programme delivery.

Please download the full job and person specification below for further details.

Knowledge Skills and Experience:

• Significant experience working in Face-to-Face fundraising, with an excellent understanding of Private Sites delivery and performance management
• Experience managing team performance, including conducting reviews, implementing performance improvement plans and addressing underperformance
• Experience delivering training and inductions, with the ability to support the onboarding and development of fundraisers and Team Leaders
• Excellent knowledge of Face-to-Face fundraising techniques, including quality standards, compliance requirements and Codes of Conduct
• Experience working in target-driven environments, with the ability to manage performance and maintain high standards of delivery
• Good understanding of conduct, safety and safeguarding and compliance requirements within F2F or similar operational environments
• Excellent organisational skills, with the ability to manage multiple priorities, timelines and team demands
• Excellent interpersonal skills, with the ability to build effective working relationships with internal stakeholders and support team development
• Excellent communication skills, with the ability to clearly convey expectations, provide feedback and escalate issues as appropriate
• Proven ability to work independently, take ownership of performance management and make informed decisions to support delivery
• IT literate, with confidence using databases, spreadsheets and performance tracking systems
• Flexible and adaptable, with the ability to respond to changing operational and performance needs
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières