AI Transition & Transformation Manager/ Sr. Manager

AI Transition & Transformation Manager

Job Summary

We are seeking an experienced AI Transition & Transformation Manager to lead the transition and transformation of operational processes through the adoption of AI-enabled solutions, intelligent automation, and operational excellence practices. The role will be responsible for identifying transformation opportunities, assessing process readiness, driving AI-led operational transitions, and ensuring successful stabilization and business adoption.

The individual will work closely with business stakeholders, operations teams, technology partners, and leadership to transition traditional processes into scalable, digitally enabled operating models while delivering measurable business value, productivity gains, and improved customer outcomes.

Key Responsibilities

• Lead end-to-end transition and transformation initiatives across operational functions.
• Identify opportunities for AI-enabled operations, intelligent automation, workflow optimization, and process modernization.
• Develop and execute transition strategies, implementation roadmaps, governance frameworks, and operational readiness plans.
• Conduct process assessments, process heat mapping, and opportunity evaluations based on business value, complexity, risk, scalability, and automation potential.
• Drive knowledge transfer, process documentation, change management, and operational handover activities.
• Partner with technology, AI, analytics, and automation teams to enable successful deployment of AI-driven solutions.
• Collaborate with business stakeholders to ensure effective adoption of transformed processes and operating models.
• Establish KPIs, dashboards, governance reviews, and performance metrics to measure transition success and business outcomes.
• Manage risks, dependencies, stakeholder communications, and stabilization activities throughout the transition lifecycle.
• Support continuous improvement initiatives through data-driven insights, AI capabilities, and operational excellence methodologies.

Required Skills & Qualifications

• Bachelor’s or Master’s Degree in Engineering, Business, Operations, Technology, or related disciplines.
• Certification in Project Management, Lean Six Sigma, Change Management, Agile, or related fields preferred.
• 812 years of experience in Transition Management, Operations Transformation, Process Excellence, Digital Transformation, or Program Management.
• Proven experience leading large-scale operational transitions and transformation initiatives.
• Hands-on experience with AI-enabled operations, intelligent automation, workflow automation, or digital transformation programs.
• Strong understanding of operational service delivery models, process optimization, and organizational change management.
• Experience identifying automation opportunities through process assessments and operational heat mapping.
• Excellent stakeholder management and communication skills with global client exposure.
• Ability to work effectively across cross-functional teams including Operations, Technology, AI, Analytics, and Business Leadership.
• Experience working with international stakeholders in a global environment.
• Comfortable working in rotational shifts aligned with US business hours.

Preferred Skills

• Experience with GenAI adoption programs.
• Exposure to Intelligent Automation, RPA, AI-powered workflow solutions, Copilot, ServiceNow AI, Power Platform, UiPath, Automation Anywhere, or similar technologies.
• Lean Six Sigma Green Belt/Black Belt certification.
• Experience establishing AI governance, adoption frameworks, and business value realization programs.