Virtual Medical Assistant / Medical Receptionist

Virtual Medical Assistant / Medical Receptionist

Virtual Gal Friday, LLC is seeking experienced, dependable Virtual Medical Assistants / Medical Receptionists to provide remote support to healthcare and behavioral health practices.

Live phone answering is an important part of this role. Most new VGF assistants begin with responsibilities that include answering incoming patient calls, scheduling appointments, returning calls, and assisting with everyday front-office needs.

This is a 1099 Independent Contractor opportunity, not a W-2 employee position.

What You May Do

• Answer live incoming patient calls and provide professional receptionist coverage
• Schedule and reschedule appointments
• Return calls and follow up with patients
• Assist with new-patient intake and registration
• Monitor voicemail, email, and shared inboxes
• Send intake paperwork and appointment information
• Update patient demographics and records
• Verify insurance eligibility and benefits
• Assist with prior authorizations and referrals
• Route prescription/refill and clinical messages appropriately
• Process medical records requests
• Communicate through patient portals
• Update information in EHR/EMR systems
• Provide general medical administrative support
• Assist with billing or claims follow-up when experience and client needs align

What We’re Looking For

Previous experience in a medical office, healthcare administrative, medical receptionist, medical assistant, or similar healthcare environment is strongly preferred.

Successful VGF assistants are comfortable:

• Answering live patient calls professionally
• Communicating with patients, providers, and office staff
• Managing scheduling and follow-up responsibilities
• Following detailed client-specific procedures
• Recognizing when something needs to be escalated rather than guessing
• Working independently in a remote environment
• Learning new software and EHR/EMR systems
• Staying organized while supporting multiple responsibilities
• Receiving feedback and adapting to different client workflows

Experience with behavioral health, psychiatry, primary care, therapy practices, insurance verification, prior authorizations, referrals, medical billing, or other healthcare specialties is a plus.

Remote Work Requirements

You must have:

• Reliable high-speed internet
• A Windows PC or Mac capable of running required work applications
• Ability to install required work applications
• Webcam and professional headset/microphone
• A quiet, private workspace appropriate for confidential patient conversations
• Reliable Monday–Friday availability during U.S. business hours

Independent Contractor & Compensation Information

This is a 1099 Independent Contractor opportunity.

Starting rate: $15.00 per hour

VGF uses a performance-based step-up process during the first 90 days, with opportunities to increase up to $18.00 per hour based on performance, reliability, client feedback, and successful completion of assigned responsibilities.

Eligible new contractors who successfully complete onboarding/training requirements and actively participate in client assignments during their first 30 days may receive a $50 training bonus.

Time-on-Task Compensation

VGF contractors are paid for actual time worked/time-on-task.

A client may require availability during a particular coverage window, but being available during that window does not necessarily mean every hour is paid. Contractors are paid for the time spent actively completing assigned client work.

As experience and availability grow, VGF assistants may support more than one client.

About Virtual Gal Friday

Virtual Gal Friday has been providing remote professional support since 1998. We work with healthcare, behavioral health, legal, and professional-service clients across the United States.

We are looking for contractors who are dependable, accountable, professional, comfortable communicating with clients and patients, and willing to ask questions rather than guess.

If you have medical administrative experience, enjoy helping patients, and are comfortable with live phone answering and remote work, we would love to hear from you.

Pay: $15.00 - $20.00 per hour

Experience:

• Medical office: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: Remote