Product Manager - Customer Onboarding (Agentic AI Specialist)

JOB DESCRIPTION

Shape the future of product innovation by delivering customer-centric solutions that drive value, enable successful launches, and improve client outcomes.

As a Product Manager – Consumer Banking Deposits in the Consumer Banking team, you will lead the development of new offers, shopping and Account opening capabilities and manage the end-to-end product lifecycle.

Acting as the voice of the customer, you will define strategy, drive execution, and deliver scalable, resilient solutions in partnership with cross-functional teams. You will help drive the adoption of AI capabilities across the product, including prompt-building best practices and automation of workflows using Agent Builder to improve efficiency, controls, and customer outcomes.

Job Responsibilities

• Define and execute product strategy aligned to customer needs and business priorities
• Lead discovery, user research, and market analysis to inform roadmap and solution design
• Own and prioritize the product backlog to maximize value delivery and strategic alignment
• Translate strategy into clear requirements, epics, and user stories for development teams
• Drive end-to-end product lifecycle execution (planning, delivery, launch, optimization)
• Establish and track KPIs across cost, functionality, risk, reliability, and customer outcomes
• Drive adoption of enterprise-authorized AI capabilities to improve productivity and decision quality, with appropriate data handling and human-in-the-loop validation
• Identify high-impact AI use cases, define success metrics, and align stakeholders on adoption
• Design and automate workflows using Agentic AI (or similar tools), including orchestration, guardrails, monitoring, and exception handling
• Establish standards for AI-enabled workflows ensuring traceability, auditability, and alignment with security and resiliency expectations. Develop and maintain prompt standards (patterns, evaluation, versioning, reuse) to ensure safe and consistent usage
• Partner with Engineering, Data, Controls, and Operations to deliver scalable, compliant, and high-quality solutions

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product management or related domain
• Advanced knowledge of product development lifecycle, design, and data analytics
• Proven ability to lead product lifecycle activities including discovery, strategy, and delivery. Strong customer-centric mindset with ability to translate insights into product outcomes
• Strong prompt engineering capability (design, testing, evaluation, documentation) with experience in professional tools like Claude, Copilot, others
• Experience designing automated workflows using Agent Builder or similar orchestration tools. Experience applying AI capabilities (e.g., Med-Adv AI using tools like Copilot, Claude etc.) to define use cases, workflows, and success metrics
• Familiarity with AI product practices (prompt evaluation, human-in-the-loop design, lifecycle management)
• Experience working in Agile environments and breaking down complex problems into deliverable components
• Demonstrated ability to collaborate with stakeholders and influence decision-making
• Experience in product delivery, deployment, and change readiness
• Ability to evaluate AI-assisted outputs and ensure alignment with security, resiliency, and governance expectations

Preferred Qualifications

• Experience working in a highly matrixed, complex environment with ability to drive critical initiatives forward.
• Experience in Consumer marketing, shopping and offers domain will be a plus
• Strong communication skills for stakeholder engagement and documentation
• Understanding of AI risk, governance, and controls in regulated environments
• Strong attention to detail in requirements, analysis, and documentation

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an …