Building Manager

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.

Responsibilities The Building Manager, will be responsible for all aspects of the day-to-day management and of first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities Manager and Surveyors whenever necessary. Responsibilities include, but are not limited to:

• Maintain and manage the client’s property in a cost efficient manner.
• Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times.
• Total familiarisation with all layouts and systems for the building.
• Liaise with the Facilities Manager to ensure compliance with all H&S regulations and legal requirements at the building.
• Administration to adhere to Helix, Safety, Health & Environmental (SHE) policies and any operational procedures.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times.
• Maintain the highest standards of professionalism and Facilities and Property Management at all times.Act within the authority delegated by Helix.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the building.
• Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times.
• To be available out of ‘normal’ working hours and at short notice if the needs of the building so require.

Essential Qualifications

• Experience with managing property
• Experience of liaising with clients, tenants, consultants and local authorities
• Knowledge of current Health & Safety legislation
• Good knowledge of buildings, maintenance and service

Desirable

• IOSH/Nebosh
• Similar experience within a competitor company
• Basic understanding of commercial leases / service charges

Key Skills

• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Proven track record in managing staff/contractors
• Able to use initiative and take responsibility
• Ability to work under pressure

Closing At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud …