Remote Healthcare Customer Service Representative (CSR)

Work Location: Remote | Work From Home

Employment Type: Full-Time

Anticipated Start Date: November 9, 2026

Training: Paid Virtual Training

Schedule: Full-Time Specific Hours to Be Confirmed

Compensation: Location-Based, in accordance with applicable Service Contract Act (SCA) Wage Determinations

About Widescope

Widescope Consulting & Contracting Services LLC is a Veteran-owned, SBA 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB) providing healthcare contact center services, professional staffing, and managed services.

We proudly support OptumServe and healthcare programs serving Veterans through our U.S.-based remote workforce.

Position Overview

Widescope is seeking dependable, detail-oriented, and customer-focused individuals to join our remote healthcare customer service team supporting OptumServe.

Selected candidates will begin with an approximately 30-day outbound provider outreach assignment before transitioning into the standard Customer Service Representative (CSR) training program.

This is a full-time employment opportunity designed to support both immediate provider outreach needs and ongoing healthcare customer service operations.

The initial outbound assignment is temporary in nature; however, the position itself is not limited to 30 days.

We are looking for candidates who are comfortable conducting outbound telephone calls, proficient with computers, and prepared to develop the skills necessary to succeed in a comprehensive healthcare customer service role.

Position Responsibilities

Phase 1: Outbound Provider Outreach

Estimated Duration: Approximately 30 Days

During the initial assignment, representatives will make outbound telephone calls to healthcare providers, physician offices, and medical facilities to obtain, verify, and document information supporting healthcare administrative operations.

Responsibilities include:

• Conduct outbound calls to healthcare providers, physician offices, and medical facilities.
• Obtain, verify, and accurately document provider information.
• Follow established calling scripts, workflows, and client procedures.
• Navigate multiple computer applications while conducting telephone conversations.
• Accurately record call outcomes, provider responses, and followup activities.
• Meet established outbound call productivity and quality expectations.
• Escalate questions or unresolved issues according to established procedures.
• Maintain confidentiality of Protected Health Information (PHI).
• Comply with HIPAA, information security, and client requirements.
• Demonstrate professionalism, dependable attendance, and schedule adherence.
• Representatives will complete an accelerated, paid virtual training program lasting less than one week before beginning the initial assignment.

Phase 2: Customer Service Representative Training and Operations

• Following the initial provider outreach assignment, employees will transition into the standard OptumServe CSR training program.
• This comprehensive training prepares representatives to support healthcare customer service operations and develop the knowledge and skills needed to assist callers effectively.
• Upon successful completion of training, responsibilities may include:
• Respond to healthcarerelated customer service inquiries.
• Provide accurate information and assistance in accordance with established program guidelines.
• Communicate professionally with callers, healthcare providers, and other stakeholders.
• Navigate multiple healthcare applications and systems.
• Research, document, and resolve inquiries within established procedures.
• Escalate complex issues when appropriate.
• Meet established customer service, quality, productivity, and attendance expectations.
• Maintain compliance with client procedures, HIPAA, and applicable information security requirements.
• Candidates must be qualified and prepared to successfully complete both phases of the position.

Required Qualifications

• High school diploma or GED.
• Previous customer service, contact center, or telephonebased work experience.
• Strong verbal communication, active listening, and interpersonal skills.
• Proficiency with computers, including Windowsbased applications.
• Ability to navigate multiple systems and applications simultaneously.
• Accurate typing, data entry, and documentation skills.
• Ability to learn new processes, technology, and procedures quickly.
• …