Operations Manager, MEAL & Techniology

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive, recover, and gain control of their future.

We aim to make our programs a model for the highest global standards and to cultivate power and lasting change not just for our clients but for all people affected by humanitarian crises. To achieve that vision, the IRC’s Technical Excellence (TE) group, located within the Crisis Response, Recovery and Development (CRRD) Department, provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice.

Location: This position is open to national candidates or candidates who have residency in either the U.S or UK.

Internal Candidates: Internal.staff from any other country that has an IRC Office, are welcome to apply and will be hosted in that country as a national staff if selected for the position.

Languages: Fluency in written & spoken English required. Fluency in Spanish, French, or Arabic a plus.

Monitoring, Evaluation, Technology, Accountability, and Learning at the IRC

The METAL Unit is responsible for supporting CRRD to have a culture of strong data and evidence use through stewardship of the Data & Performance Ecosystem, and for coordinating successful piloting and uptake of innovative technology solutions. The METAL Unit provides specialized support across four pillars to strengthen program effectiveness, improve decision-making, and enhance organizational learning:

• Global MEAL Practice: Global MEAL Practice works with the Technical Units to set and maintain the highest standards for measurement, analysis, and data use, promoting a culture of continuous improvement and learning.
• Technology for Programs: The T4Ppillar drives the identification and testing of cutting-edge technology for IRC’s programming areas, by focusing on advancing digital solutions that enhance program reach and impact. Leads T4P innovation and scaling for CRRD and coordinates between CRRD/IT/Signpost/Airbel.
• Data Systems and Analytics: The Data Systems and Analytics pillar ensures the widespread iteration, adoption, and sustainability of data systems, leading data governance for CRRD and coordinating between IT/others at an org level.
• Regional METAL Support: The Regional METAL Support team provides direct technical assistance to IRC Programs, ensuring programs meet MEAL maturity benchmarks and optimize data utilization. They also provide strategic support implementing and generating learning from MEAL systems and activities, providing regional leadership with data insights and informing global practice.

Job Overview

The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team. This role keeps the Unit organized to support uptake of key initiatives – maintaining shared knowledge products and resources, supporting meeting and event logistics, and supporting communications across all four pillars. The ideal candidate is highly organized, detail-oriented, and motivated by driving organizational change through strong communications and effective team operations.

Major Responsibilities

Administrative and team support

• Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management.
• Plan and organize the Unit’s team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
• Coordinate unit-wide meetings (e.g. all-staff calls, SMT meetings, pillar c…