Data Delivery Manager

**HYBRID / LOCATION (1 - 2 days/week in the office)

SALARY: £45,000** Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

Role Overview The Data Delivery Manager (Data Collection) plays a key role in the successful delivery of Times Higher Education’s global university rankings, overseeing the collection of high-quality, accurate institutional data across multiple rankings. The role is responsible for planning and coordinating data collection activities, ensuring effective institutional engagement, robust processes and clear handovers to downstream teams. Working collaboratively with Data Science, Data Engineering, Data Validation and other stakeholders, the role manages delivery priorities, resolves operational challenges and drives continuous improvement in processes, efficiency and team capability.

Key Responsibilities

• Delivery Management: Full accountability for a defined stage of the rankings delivery lifecycle across multiple rankings and data products. Working in close collaboration with internal and external stakeholders to ensure delivery timelines, quality standards and operational objectives are achieved.
• Higher Education Sector: Develop and maintain an in-depth understanding of the global higher education sector and how institutions engage with THE’s rankings and processes e.g. data collection. Act as a subject matter expert, responding to operational queries and providing guidance within your delivery area.
• Delivery Processes & Methodology: Work closely with key business stakeholders i.e. Data Science and Engineering to continuously review, improve and optimise delivery processes. Maintain ownership of process documentation, operational standards and delivery guidance.
• Stakeholder Engagement & Representation: Build and maintain strong relationships with internal and external stakeholders, including universities, partners and sector representatives, facilitating effective collaboration and successful delivery across the rankings portfolio. Represent your delivery area internally and externally where appropriate, promoting THE’s rankings and data products through presentations, webinars, methodology discussions and sector events, helping to strengthen THE’s reputation and engagement across the higher education community.
• Team Leadership & Development: Support the development of direct team and colleagues through coaching, knowledge sharing and collaborative working. Where applicable, provide line management responsibilities.
• Operational Excellence & Continuous Improvement: Identify opportunities to improve operational processes, increase efficiency and enhance the scalability of the rankings delivery lifecycle, contributing to the ongoing evolution of THE’s data operations.

Subject Matter Expertise

• Develop and maintain deep expertise in your delivery area and the associated higher education datasets and methodologies. Act as the primary point of contact for operational questions relating to your specialist area. Provide guidance and support to colleagues and stakeholders.
• Documentation & Governance: Maintain accurate operational documentation, process guidance and data definitions. Support governance, auditability and knowledge sharing across the team.

Essential Skills & Experience

• Experience working with operational data delivery processes.
• Understanding of data collection, validation, processing and delivery.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Proven ability to manage competing priorities and deliver against deadlines.
• Experience working collaboratively across technical and business teams.
• Continuous improvement mindset.
• Excellent Excel skills.

Desirable

• Experience within Higher Education or rankings.
• Degree level education.
• Knowledge of data governance frameworks.
• Foreign language skills.

***…