People and Culture Manager

Join the COYA Family as our People & Culture Manager!

COYA is a globally renowned luxury lifestyle hospitality brand, with venues across London, Monaco, Dubai, Abu Dhabi, Doha, Riyadh, Oman, Barcelona, Ibiza and Marbella.

We are looking for an experienced, hands-on People & Culture Manager to join our London team.

This is a highly operational HR role, ideal for someone who enjoys being actively involved in the day-to-day running of the People & Culture function. We are looking for someone who thrives in a fast-paced hospitality environment, is comfortable managing multiple priorities, and takes ownership of HR processes from start to finish.

The successful candidate will be visible on the floor, approachable to employees and managers, and confident handling the practical aspects of HR operations, r ather than focusing on high-level HR strategy.

✨ What You Can Expect:

• 32 days holiday (including bank holidays)
• BUPA private medical insurance
• High street, leisure & retail discounts
• Global dining discounts across COYA and sister venues
• Career growth and development opportunities
• Family meals twice a day
• Long service awards and generous parental gifts

✨ What You Will Be Doing:

• Taking full ownership of day-to-day HR operations across our London venues.
• Managing the entire employee lifecycle, including recruitment, onboarding, contracts, probation reviews, employee changes and offboarding.
• Handling employee relations matters, including investigations, disciplinaries, grievances, absence management and performance concerns.
• Supporting and guiding Heads of Department on everyday people management matters, ensuring consistent application of policies and procedures.
• Coordinating monthly payroll, including attendance, holidays, employee changes and Tronc administration.
• Maintaining accurate employee records, HR systems and documentation, ensuring compliance with UK employment legislation.
• Managing right-to-work checks, visa compliance and Home Office sponsorship requirements.
• Ensuring HR processes, policies and procedures are consistently followed across the venues.
• Being a visible and accessible HR presence, providing practical support to both management and employees.

✨ What We’re Looking For:

• Minimum 4 years’ experience in an operational HR role, preferably within luxury or high-volume hospitality.
• Strong working knowledge of UK employment law and Home Office sponsorship compliance.
• Proven experience independently managing employee relations cases.
• Hands-on payroll and Tronc experience is essential.
• Strong administrative skills, attention to detail and confidence working with HR systems.
• Ability to prioritise competing demands and work independently in a busy, fast-paced environment.
• A proactive, practical and solutions-focused approach, with a willingness to roll up your sleeves and get things done.
• Excellent communication skills and the confidence to build relationships with employees and managers at all levels.

Please note: This is a fully on-site, operational position requiring regular presence across both London venues. It is not a remote, hybrid or primarily strategic HR role.

If you’re a passionate hospitality HR professional who enjoys being close to the operation, solving problems and making a real difference to the employee experience, we’d love to hear from you!