Web Content and Tier 2 Integration Specialist (REMOTE)

Applications for this position will be accepted through 11/13/26.

Koniag Professional Services, LLC a Koniag Government Services company, is seeking a Web Content and Tier 2 Integration Specialist with a Secret security clearance to support KPS and our government customer. The position is remote.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

This position combines hands-on web content management with application and integration support. The specialist will create, maintain, and publish content across public-facing and internal websites and applications while also providing Tier 2 troubleshooting for content management systems, website functionality, application integrations, user access, and related digital services.

The specialist will work closely with Operations Managers, content teams, technical teams, developers, and government stakeholders to investigate issues, coordinate resolutions, maintain accurate documentation, and ensure a consistent and reliable digital experience.

Duties & Responsibilities:The Web Content and Tier 2 Integration Specialist will:Web Content Support:

• Use content management systems to create, update, maintain, and publish content for public-facing and internal websites and applications.
• Ensure web content is accurate, current, properly formatted, and consistent with established content and design standards.
• Coordinate website and application content updates through established review and government approval processes.
• Maintain a consistent look and feel across assigned websites and digital applications.
• Support Operations Managers and program stakeholders in implementing communications and content requirements.
• Manage standard operating procedures and administrative guides supporting website and application content management.
• Coordinate updates and changes across content, design, operations, and technical teams.
• Support the maintenance of online content inventories, schedules, and associated documentation.
• Review website content and functionality to identify broken links, outdated information, formatting issues, and other user-facing problems.
• Support web-based communications, events, webinars, and other digital activities as required.
• Maintain and update web content as operational requirements change.

Tier 2 Application & Integration Support:

• Provide Tier 2 support for websites, content management systems, web applications, and associated integrations.
• Investigate incidents escalated from Tier 1 to determine the source and scope of website, application, content, configuration, access, or integration issues.
• Troubleshoot problems involving CMS functionality, authentication, permissions, web forms, links, content publishing, application behavior, and system interfaces.
• Replicate reported issues and document troubleshooting steps, findings, and resolution activities.
• Determine whether incidents can be resolved through content, configuration, permissions, or documented administrative actions before escalation to development or Tier 3 support.
• Coordinate with developers and technical teams when issues require code changes, infrastructure support, application modifications, or deeper technical investigation.
• Validate fixes and application changes before incidents are closed or returned to users.
• Monitor and track recurring issues to identify potential problems requiring corrective action.
• Support troubleshooting associated with website and application integrations and the exchange of information between connected systems.
• Maintain technical and operational documentation, including knowledge base articles, troubleshooting procedures, known issues, and support guides.
• Provide clear and complete technical documentation when escalating issues to development, engineering, or Tier 3 support teams.
• Support testing and validation of website, CMS, application, and integration changes prior to production release.

Project & Operations Support:

• Collect and analyze customer requests, project requirements, and technical issues to determine appropriate actions and support requirements.
• Coordinate schedules, requirements, dependencies, and activities across internal and external teams.
• Provide project support including documentat…