Supplier Relationship Manager (Digital & Technology)

Hybrid – UAL, High Holborn (50%) / Home (50%)

£54,037 - £65,092 per annum

Permanent

Full time - 35 hours per week

The opportunity

University of the Arts London (UAL) is seeking a Digital & Technology Supplier Relationship Manager to maximise the value of our technology investments and build effective, strategic partnerships with our third-party suppliers.

Joining our Digital and Technology Portfolio team, you will lead strategic supplier management, support complex procurement and contract negotiations, and drive improvements in vendor performance, risk management and value for money.

Working in partnership with Procurement, Finance, Solution Architects and D&T Service teams, you will influence purchasing decisions, ensure contracts align with UAL’s priorities and identify opportunities to improve how we manage our technology supplier portfolio. You will also contribute to contract lifecycle management, renewal planning and continuous improvement across the department.

This is an opportunity for a commercially minded technology professional to use their expertise to strengthen supplier performance, improve operational outcomes and make the most of UAL’s technology spend.

About you

With a background in digital and technology procurement, contract management or supplier relationships, you’ll bring the commercial insight to navigate complex negotiations, challenge supplier performance and ensure contracts deliver genuine value.

You’ll have experience managing technology contracts from procurement and tendering through to ongoing performance and renewal, with an understanding of services such as SaaS, software licensing, CRM, hosting, technology hardware or digital consultancy. You’re confident reviewing complex agreements, identifying risks and resolving supplier issues, with the judgement to balance commercial priorities with security, information governance and organisational needs.

You’ll be comfortable working across teams, partnering with Procurement, Finance and technology specialists to improve contract management and secure the best possible outcomes from supplier relationships. Experience of working in a complex organisation is essential, while professional qualifications in procurement, contract management, IT Asset Management (ITAM) and/or ITIL would be an advantage.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

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If you have any general questions or have accessibility needs, please contact [email protected]

Closing date: 8 November 2026 at 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.