Student Administrative Assistant Intermediate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your skills and experience that directly relate to this position as specified in the Requirements Section. Submit both a cover letter and a resume as a single file due to system limitations. Job Summary As one of the world’s leading public health research and educational institutions, Michigan Public Health is working to create a healthier, more equitable world for populations worldwide. We are anchored by a community of 185 outstanding faculty and more than 400 research and administrative staff. The school offers undergraduate, master’s, and doctoral degrees representing six academic departments that collectively train more than 1,200 students annually. We have a strong and growing interdisciplinary research enterprise with more than $90M in externally funded research annually and more than 3 dozen research centers.

The School of Public Health (SPH) is seeking an enthusiastic team player to join a high-functioning team in the school’s Office of Student Affairs (OSA), with a focus on admissions and recruitment support. Specifically, we are looking for someone to help support the responsibilities of the application processing team, scholarship processes, recruitment events, and special projects.

You will report to the Associate Director of Admissions and Recruitment. At OSA, our mission is to support students throughout their journey.

Responsibilities*

Admissions Processing

• Process applications and transition admitted students to matriculation using U-M admissions/CRM systems
• Support annual application setup, testing, updates, and data mapping
• Maintain application workflows, data, and communications for assigned programs
• Run admissions reports and support data, residency, conduct, and I-20 processing
• Ensure application completeness and manage related follow-up and outreach
• Serve as a resource for departments on application systems and review processes
• Collaborate with U-M ITS and campus partners on system updates and communications
• Expertise in all platforms will be needed: Collegenet, SOPHAS, KIRA, DICAS, MPathways, Salesforce, Marketing Cloud, Blackthorn

Recruitment & Prospective Student Support

• Respond to prospective/admitted student and parent inquiries and manage the SPH admissions inbox
• Advise students throughout the admissions process
• Maintain prospective student data and outreach lists
• Support Salesforce recruitment communications and automation
• Identify opportunities to improve FAQs and standard communications
• Create and manage summer newsletters for incoming graduate students

Events Coordination

• Support virtual and in-person recruitment and admissions events
• Co-lead planning and execution of major recruitment events
• Manage event information in Salesforce and on the SPH website
• Coordinate event registration information with academic departments

Required Qualifications*

• High school diploma or equivalent combination of education and experience
• Two or more years of experience in admissions, student services, or a related field
• Proficiency with office productivity applications, such as Google Workspace, and CRM systems such as Salesforce
• Customer service experience, including experience assisting students, applicants, or other constituents

Why Work at Michigan?

Benefits In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This job is hybrid. Following the first six-month probationary …