Healthcare Private Practice Administrative Assistant-Client Experience Personnel (Mental Health)

Overview
We are seeking a dedicated and detail-oriented Healthcare Administrative Assistant/Client Experience Specialist to join our team on a part-time basis. This role is vital in providing exceptional administrative support and ensuring a positive patient experience within our healthcare office. The ideal candidate will possess strong mental health/medical administrative skills, familiarity with electronic health records (EHR) systems, and excellent communication abilities to facilitate smooth clinic operations and patient interactions.

Responsibilities

• Manage patient scheduling, appointment confirmations, and rescheduling using EMR systems
• Verify insurance coverage and perform insurance verification processes efficiently.
• Assist with medical billing and collection activities, including CPT coding, ICD-9/ICD-10 coding, and documentation review.
• Maintain accurate and organized medical records in compliance with HIPAA regulations.
• Support front desk operations including patient check-in/out, multi-line phone system management, and patient service inquiries.
• Handle intake procedures for new patients and update patient information accurately within EHR systems.
• Review clinical documentation for completeness and accuracy; assist with care plan documentation.
• Coordinate with clinical staff to ensure smooth office flow and effective communication between departments.
• Uphold confidentiality standards according to HIPAA guidelines while managing sensitive health information.
• Provide excellent customer service by addressing patient needs professionally and courteously.

Skills

• Proficiency in medical office management software
• Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and health information management standards.
• Experience with insurance verification processes and medical billing procedures.
• Familiarity with EMR/EHR systems
• Excellent organizational skills with attention to detail in documentation review and data entry.
• Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and multi-line phone systems.
• Bilingual abilities are a plus to enhance patient communication.
• Previous clinic or medical office experience preferred; dental clinic experience is advantageous.
• Exceptional customer service skills with professional phone etiquette and effective communication abilities.
• Ability to handle administrative tasks efficiently while maintaining compliance with HIPAA regulations. This position offers an opportunity to contribute to a supportive healthcare environment while developing valuable administrative expertise in a dynamic setting.

Additional primary focus requirements

Job description:

Administrative Assistant-Therapy Private Practice Office *Must reside in Chicago or neighboring suburbs.
Seeking administrative assistant with duties as follow:

Minimum Bachelor’s degree

In office and Remote work environment available

Can work well independently and takes initiative

Must be creative, takes initiative, and prioritize test delegation.

Great customer service skills

Scheduling preparation

Insurance benefit/eligibility review verification

Organized with daily tasks

office supply ordering

Answering calls (Possible on call as needed only)

Follow up with client incoming referrals: calls and emails

Follow up with clients

Completion of all necessary client log tracking

Update referral log with client appointments

Benefits verification

Input client insurance copays, deductibles, and out of pocket expenses

Organize office client files

Update annual client consents

Office environmental maintenance

Respond to social media requests

Creating social media posts

sending email/text blasts for marketing

Marketing/promotion in person and online

Inputing data into private practice EMR

Demonstrates professional autonomy and accountability

Adheres to company policy

Must provide daily recap to highlight all the work activities completed, as well as report any needs for follow up.

*Must have a minimum college degree prepared

A degree in Healthcare is a bonus

Must be able to use Microsoft Excel , Word, and Google Drive

Healthcare background preferred but not mandatory

Bilingual is a bonus

*Must provide 2 professional references and 1 personal reference

Job Type: Part-time

Benefits:

• Continuing education credits
• Flexible schedule
• Free par…