Walk-in || Director Human Resources

Position: Director HRBP
Location: Hyderabad
Work Mode: Onsite
Shift: Rotational / 24x7
Compensation: Best in line with market standards

Preferred Experience:

• 12–18+ years of HR experience
• 2–3 years of experience as a Senior Manager HRBP or previous experience as a Senior Manager in Contact Center Operations
• Strong exposure to BPO/ITES/Contact Center environments

Key Skills:
Stakeholder Management | Employee Relations & Conflict Resolution | Performance Management | Employee Engagement & Retention | HR Analytics | Workforce Planning | Talent Management | Organizational Development | Strategic HR Business Partnering

Key Responsibilities:

• Act as a strategic HR partner to business leaders and align people strategies with business objectives.
• Lead end-to-end HRBP functions including workforce planning, talent management, succession planning, employee engagement, and performance management.
• Partner with Operations, WFM, Training, Quality, and Support Functions to drive business performance.
• Develop and implement retention and engagement strategies to reduce attrition and improve workforce stability.
• Manage employee relations, grievance handling, investigations, disciplinary actions, and escalation management.
• Drive talent reviews, leadership assessments, succession planning, and organizational development initiatives.
• Analyze HR metrics and workforce data to provide actionable business insights.
• Ensure compliance with labor laws, company policies, POSH requirements, and governance standards.
• Coach and mentor business leaders and HR teams to enhance leadership effectiveness and employee experience.
• Lead and develop HRBP teams while fostering a high-performance culture.

Preferred Qualifications:

• MBA/PGDM in Human Resources or equivalent qualification preferred.
• Experience supporting large employee populations across multiple locations.
• Strong analytical, stakeholder management, and leadership capabilities.