Process Assistant

About Rent The Runway Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times.

Position Overview The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Responsibilities

• Maintain strong working knowledge of all processes and policies
• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
• Communicate cross-departmentally
• Implement and monitor continuous improvement processes for the team
• Manage, coordinate and track daily attendance and break periods
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
• Continue the onboarding process and ramp-up period post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus
• Have a positive, ‘can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as the business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward thinkers with the ability to articulate point of view and improve processes
• Enforce safety guidelines, cleanliness and security standards
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
• Must operate with a sense of urgency and have attention to detail
• Align with the company’s core values to ensure a world class customer experience
• Ability to lift a maximum of 50 lbs based on needs of the role

Benefits At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivi…