ServiceNow Developer / Administrator

ServiceNow Developer

Client: Federal

Location : Remote (Anywhere in US)

Note: Looking for consultants equipped to work for US Federal Clients

The ServiceNow Developer / Administrator will support the configuration, enhancement, and day-to-day operations of ServiceNow solutions in a federal healthcare environment. The individual will work under the direction of senior ServiceNow architects and platform leads to implement standard ITSM capabilities, support workflow automation, and ensure compliance

Key Responsibilities

1)Support configuration and administration of ServiceNow ITSM modules including Incident, Request, Problem, Change, Knowledge, and CMDB
2)Assist in developing and configuring ServiceNow workflows, business rules, client scripts, UI policies, notifications, and catalog items
3)Perform user and group management, role assignments, and access control in accordance with security policies
4)Support ServiceNow Service Catalog maintenance, request fulfillment workflows, and standardized intake processes
5)Participate in requirements analysis sessions with federal stakeholders to translate business needs into ServiceNow configurations
6)Assist with data imports, updates, and basic integrations using Import Sets and Transform Maps
7)Support testing activities including unit testing, system testing, and user acceptance testing (UAT)
Document configurations, standard operating procedures (SOPs), and knowledge articles aligned with documentation standards
8)Support production operations, incident resolution, and platform maintenance activities
Collaborate with cybersecurity, compliance, and governance teams to ensure alignment with federal IT policies
9)Support platform upgrades, patching activities, and release deployments under senior team guidance

Required Qualifications

ServiceNow Certified System Administrator (CSA) BIG PLUS
1 3 years of hands-on experience supporting ServiceNow in a federal environment
Prior experience supporting NIH ServiceNow implementations BIG PLUS
Working knowledge of ITIL-based ITSM processes
Experience configuring ServiceNow forms, fields, workflows, and service catalog items
Familiarity with CMDB concepts and basic configuration item (CI) management
Understanding of federal IT environments, governance, and compliance requirements
Experience working in Agile or hybrid Agile delivery environments
Strong documentation and communication skills

Preferred Qualifications

Exposure to ServiceNow integrations, REST APIs, or MID Server concepts
Familiarity with NIH EPLC, IT governance boards, and change control processes
Experience working with ServiceNow ITOM, HRSD, or CSM modules (exposure level)
Experience using Jira, Confluence, or ServiceNow Agile Development modules

Tools & Technologies

ServiceNow (ITSM, Service Catalog, CMDB)
ServiceNow Studio and UI Builder (basic exposure)
Import Sets and Transform Maps
Agile tools such as Jira or Azure DevOps (as applicable)
Microsoft Teams, SharePoint, and collaboration tools