Customer Service Representative - Billing II

This is a Fully Remote Job

About Our Client:

The organization operates within the healthcare services industry, addressing challenges related to patient billing and customer support. It provides resources and assistance to help members make informed decisions about their health and access appropriate care efficiently. The organization manages a high volume of customer interactions daily, focusing on resolving complex health care billing issues and improving customer understanding of health care plans.

About the Opportunity:

The CUSTOMER SERVICE REPRESENTATIVE - BILLING II role is designed to provide compassionate and clear support to members with billing inquiries, ensuring they understand their health care plans and resolving escalated issues. The position requires handling a significant volume of calls daily, effectively managing complex concerns, and contributing to the overall customer experience by simplifying health care information.

Responsibilities:

• Handle a high volume of inbound calls concerning billing inquiries.
• Translate complex medical terminology into understandable information for members.
• Research and resolve complicated billing issues and customer complaints.
• Navigate billing systems and relevant applications accurately.
• Maintain logs of patient contacts.
• Perform additional tasks or projects as needed.
• Adhere to compliance and HIPAA regulations consistently.

Requirements:

• Minimum one year of experience in a call center with high inbound call volume.
• At least one year of experience in a medical or health care environment addressing customer concerns.
• Knowledge of healthcare claims billing, finance, and eligibility processes.
• Skill in simplifying health care terminology and procedures for customers.
• Proficiency with computers and complex software systems.
• Ability to work any nine-hour shift between 8:30 AM and 8:00 PM ET, Monday through Friday.
• Commitment to full-time attendance during training without absences.
• Ability to work independently and remain accountable.
• Strong listening and empathetic communication skills.
• Conflict management capabilities.
• Minimum age of 18 years.
• High school diploma or GED equivalent.

Pay Range and Compensation Package:

• Starting pay is $17.20 or higher per hour.
• Salary offers consider skills, training, experience, education, and certifications.
• Potential eligibility for annual performance bonuses.

Benefits & Perks:

• Medical, supplemental health, dental, and vision insurance for full-time employees working 30+ hours.
• Well-being programs including mental health support.
• Paid vacation, health/flex time, and holidays.
• Financial coaching and services.
• 401(k) plan with company match after 12 months.
• Employee stock purchase plan.
• Life and disability insurance with options for buy-up.
• Flexible spending accounts.
• Education assistance and career advancement opportunities.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.