Remote Care Assistant

Company:

HumCare

Employment Type:

Full-Time Remote

Location:

Philippines

Starting Salary:

$6 hourly

Experience:

At least 1 year as a Medical or Healthcare Virtual Assistant or anything related

About HumCare

HumCare helps older adults maintain their independence, stay connected, and feel supported through our companion robot and remote human support team.

We provide daily check-ins, companionship, medication reminders, appointment scheduling, and practical everyday assistance to older adults in the San Francisco Bay Area.

Our mission is to provide an additional layer of support for older adults and peace of mind for their families. HumCare complements, but does not replace, professional caregivers, medical providers, or emergency services.

About the Role

We’re looking for a compassionate, reliable, and proactive Remote Virtual Care Assistant to support older adults through HumCare’s companion robot.

You’ll provide companionship, assist with daily routines, coordinate appointments, and help users navigate everyday tasks. You’ll also monitor for potential safety concerns, communicate with authorized family members, and follow established emergency and privacy protocols.

This role combines virtual caregiving, care coordination, and administrative support. It is non-clinical and does not involve diagnosing medical conditions or providing medical treatment.

Key Responsibilities

1. Companionship and Daily Check-Ins

• Conduct scheduled check-ins and engage older adults in friendly, meaningful conversations.
• Ask about their general well-being and daily needs while promoting independence and dignity.
• Provide medication reminders according to approved schedules and care plans.

2. Daily Assistance and Care Coordination

• Schedule appointments and manage calendars, reminders, and daily activities.
• Assist with transportation planning, shopping coordination, and everyday technology.
• Help users organize errands and other practical tasks.

3. Safety and Emergency Response

• Follow established safety protocols and promptly report potential risks, falls, injuries, or unusual behavior.
• Follow emergency procedures, including contacting 911 when appropriate and notifying designated emergency contacts.
• Escalate unresponsive-user situations and other concerns according to company procedures.

4. Communication and Documentation

• Maintain accurate records of check-ins, reminders, requests, and incidents.
• Provide appropriate updates to authorized family members and the HumCare team.
• Communicate professionally, empathetically, and clearly with users and their families.

5. Privacy and Technology Support

• Follow applicable HIPAA requirements and HumCare’s privacy and security policies.
• Protect confidential information and access user data, camera feeds, and recordings only when authorized.
• Operate the companion robot and associated software, troubleshoot basic issues, and report technical problems.

Qualifications

Required:

• At least 1 year of experience as a Medical Virtual Assistant (MVA) or Healthcare Virtual Assistant.

• Completed HIPAA training

  , with proof of completion available upon request.

• Working knowledge of HIPAA, patient confidentiality, and the secure handling of Protected Health Information (PHI).
• Excellent spoken and written English communication skills.
• Strong organizational skills, attention to detail, and sound judgment.
• A compassionate, patient, and professional approach to supporting older adults.
• Ability to follow established procedures, document interactions accurately, and handle unexpected situations calmly.
• Reliable internet connection and a suitable remote-work environment.
• Willingness to work hours aligned with the needs of families in San Francisco (USA), including applicable U.S. Pacific Time hours.
• A reliable laptop or desktop computer and a smartphone compatible with HumCare’s robot application.
• A stable internet connection and suitable work-from-home environment.

Preferred:

• Previous experience supporting older adults or patients with additional care needs.
• Experience handling PHI in a healthcare or medical virtual assistant role.
• Experience with healthcare coordination, appointment scheduling, patient documentation, or telehealth platforms.
• First Aid or CPR training.

Privacy and Technology Responsibilities

• Comply with applicable HIPAA requirements and H…