Licensed Insurance Customer Service Representative

We are looking for a committed individual with interest and experience in the insurance industry to join our team. We are looking for a Licensed Customer Service Representative with a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

Responsibilities:

• Provide exceptional customer service by assisting customers with their individual needs
• Answer incoming call center questions about insurance policies and insurance coverages, general inquiries, as well as consumer complaints
• Assess and identify the servicing needs of customer(s)
• Handle needs, present appropriate solutions, within the timeframes set, and provideproper follow up to ensure that any issue has been resolved
• Provide customers with detailed information about policies and products
• Process customer policy change requests
• Maintain client relationships with follow up phone calls
• Promptly address missed calls, emails and all servicing request
• Document and update customer records based on interactions
• Maintain a high level of phone etiquette and professionalism at all times
• Assist other team members as necessary (initial training, questions, general assistance, etc.)
• Support the sales team
• Other duties as assigned

Requirements:

• Candidate must reside in Texas
• Candidate must have their Personal Lines Property & Casualty license
• Candidate must have experience with an independent agency/brokerage
• Previous experience working as a customer service representative
• Knowledge of personal property and casualty insurance
• Ability to explain detailed policy concepts in a simple, understandable way
• Friendly and professional demeanor
• Excellent communication and interpersonal skills, including data entry while actively listening to callers
• Basic computer skills and knowledge of database software
• Ability to multi-task, prioritize and effectively manage time
• Ability to work autonomously
• Ability to work in a fast paced environment
• Ability to remain calm in stressful situations
• Experience working remotely or from home is a plus but not required
• Team player who is looking to grow with our company

License/Certification:

• High school degree (Required)
• Property and Casualty license (Required)
• For bilingual: Bilingual in English and Spanish (preferred but not required)

100% Work from home requirements:

• Ability to work independently, without micro-management
• Motivated, self-starter
• High speed internet
• Ability to communicate and collaborate as a team
• Ability to work from home in a quiet, professional, distraction free environment with reliable high-speed internet connection

Workspace requirements/recommendations:

• Computer with at least 8GB of Ram
• High speed internet, it is recommended over 40 upload and download speeds
• Two Monitors/Screens are preferred
• Headset (recommendations at end of document)
• Webcam
• Updated Windows operating system, required
• Paid Microsoft Apps Installed (Outlook, Excel and Word)
• Downloaded free & most up-to-date version of Adobe Acrobat
• Download Google Chrome and set it as the default browser
• Paid anti-virus installed

Benefits:

• Health Insurance
• Dental insurance, available
• Vision insurance, available
• Long-Term Disability Benefits, available
• Paid Holidays
• Paid PTO
• Employee Assistance Program
• Maternity and Paternity Leave
• Bereavement Leave

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Include your years of experience quoting, selling, servicing, or managing policies across multiple carriers. If you have never worked in an independent agency, enter 0.

Experience:

• EZlynx : 1 year (Preferred)

License/Certification:

• Property & Casualty License (Required)

Location:

• Texas (Required)

Work Location: Remote