Administrative Assistant – US Construction (Remote)

Customer Service Representative (CSR) / Administrative Assistant – Insulation (Remote)

Company: Green Attic
Location: Remote | Full-Time
Schedule: U.S. Central Time
Pay: Starting at $7 USD/hour

About Green Attic

Green Attic is a growing Chicagoland home-services company specializing in attic insulation, energy efficiency, roofing, and home improvement.

We’re hiring an experienced Customer Service Representative / Administrative Assistant to support our insulation division with customer communication, scheduling, project coordination, and daily operations.

Responsibilities

• Handle inbound and outbound customer calls, emails, and follow-ups.
• Schedule insulation estimates, installations, and service appointments.
• Coordinate daily schedules with field crews and project managers.
• Respond to customer questions, complaints, and service concerns.
• Follow up on estimates, pending appointments, and unresolved issues.
• Update customer records, job details, and project statuses in CRM systems.
• Review job documentation, photos, and invoices.
• Help prevent scheduling conflicts, missed appointments, and operational delays.

Requirements

• 2+ years of experience in customer service, administrative support, scheduling, or dispatching.
• Experience working with U.S. customers or companies.
• Excellent spoken and written English.
• Strong phone communication and customer service skills.
• Experience handling customer complaints and resolving issues.
• Strong organizational skills and attention to detail.
• Ability to multitask, follow up consistently, and work independently.
• Experience using CRM or scheduling software.
• Availability during U.S. Central Time business hours.

Highly Preferred

• Experience with U.S. construction, insulation, HVAC, roofing, plumbing, or home-services companies.
• Experience coordinating field technicians, crews, or installation schedules.
• Familiarity with Jobber, HubSpot, ClickUp, or Google Workspace.

Job Type: Full-time

Pay: Php60,000.00 - Php64,000.00 per month

Application Question(s):

• Are you comfortable in using productivity and timekeeping tool such as Hubstaff? (YES/NO) *Required
• Kindly provide 1-2 mins of Introduction Video via Loom Link or Shareable GDrive Link

Experience:

• US Construction and Insulation: 3 years (Required)
• Administrative: 3 years (Required)

Work Location: Remote