Oracle HCM cloud-Helpdesk

Greetings from TCS!!

TCS is hiring for Oracle HCM cloud-Helpdesk

Exp; 6 to 12 years

location: Pan India

Implement and configure Oracle HCM Cloud Help Desk (HRHD) module

Gather business requirements and translate them into functional solutions

Case Management & Service Delivery

Core Skills

• Strong hands-on experience in Oracle HCM Cloud Help Desk (HRHD)
• Good understanding of Oracle HCM modules
• Experience in case management and HR service delivery processes
• Manage end-to-end lifecycle of:
• HR service requests
• Case management workflows
• Configure and maintain:
• Automated assignment rules
• Escalations and notifications
• Define and implement case resolution workflows

Integration & Process Knowledge

• Integrate Help Desk with other Oracle HCM Cloud modules:
• Core HR
• Absence Management
• Payroll
• Benefits

Reporting & Analytics

• Develop and maintain reports using:
• OTBI (Oracle Transactional Business Intelligence)
• BI Publisher
• Track KPIs such as:
• SLA adherence
• Case resolution time
• Service efficiency

Design and configure:

• Service Requests (SRs)
• Categories and subcategories
• Queues and routing rules
• Service Level Agreements (SLAs)

Configure knowledge management and HR knowledge base

Preferred Qualifications

• Oracle HCM Cloud certification (Help Desk or Core HR)