Claims Assistant (VA Disability)

Job Description

You will be the critical bridge between technology and compassionate care, reviewing medical records and ensuring every veteran’s claim is accurate, complete, and positioned for success. Working alongside an AI system that handles intake and preliminary analysis, you’ll apply your medical knowledge to validate information, identify gaps, and prepare assessments for physician review. This is your opportunity to combine healthcare expertise with meaningful impact, helping those who served receive the benefits they’ve earned while being part of a platform preparing for rapid growth.

Schedule: Mon-Fri 11:00 AM - 3:00 PM EST

Client Timezone: Eastern Standard Time

Responsibilities

• Review medical records and AI-generated veteran profiles to ensure accuracy and completeness of information
• Validate that medical terminology, codes, and conditions align correctly with veteran complaints and military history
• Identify gaps in documentation and determine what additional records are needed from military or civilian sources
• Respond to veteran inquiries through chat support, leveraging the AI system that learns from your responses
• Prepare final assessments and organize documentation for physician review and sign-off
• Ensure all claims meet VA standards for proof, whether through hands-on examination history or documented complaints
• Contribute to training the AI system by providing quality responses that improve future automated interactions
• Support the claims process from record review through final submission to the VA

Must-Have Requirements

• Medical background as a Certified Nursing Assistant, medical assistant, or equivalent with strong understanding of medical terminology
• Ability to read and interpret medical records and identify relevant conditions based on patient history
• Familiarity with medical coding and connecting symptoms to appropriate diagnoses HIPAA compliance knowledge and commitment to maintaining patient confidentiality
• Strong attention to detail when reviewing complex medical documentation
• Excellent written communication skills for chat-based veteran support
• Comfortable working independently within a CRM platform
• Reliable internet connection and professional home office setup

Nice-to-Have Requirements

• Bonus if you have experience with veterans or military medical records
• It helps if you’re familiar with VA disability claim processes or requirements
• Bonus if you have experience using Zoom for client consultations
• It helps if you’ve worked with AI-assisted platforms or chatbot systems

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.