Medical Assistant Senior

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary Medical Assistant Senior is responsible for the coordination of daily activities for the Medical Assistants to ensure optimal clinical flow for the entire outpatient clinic, while providing excellent customer service. This is a full-time position; onsite position; Monday through Friday with the occasional overtime as necessary.

Responsibilities*

• Reviews schedule to identify changes in daily operations and develops schedule rotation to support skill maintenance and cross-training for all Medical Assistants.
• Maintains current competencies and mandatory trainings. Attends mandatory clinic and hospital training programs, as appropriate
• Participates in, prepares for, attends, and may lead meetings such as daily management huddles, rounds, and MA meetings.
• Performs administrative and clinical operational tasks and duties as assigned.
• Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, prior authorization, and/or other requests. May facilitate the appointment process with clerical or nursing staff (overbooks or direct scheduling). Also perform other assignments such as QC testing, and patient calls. Able to collaborate with nursing and provider staff to ensure optimal patient care.
• Participates in the implementation of new services, or use of new equipment.
• Oversees and is involved in the ordering process while striving to meet budgetary expectations.
• Participates in Medication Management Surveys and may manage the inventory and ordering in the medication room within their scope of practice.
• Coordinates use of exam/procedure room space.
• Actively participates in regulatory compliance activities and ensures that the Regulatory Readiness checklists are completed and submitted. Responsible for action planning related to their role in clinic during any regulatory readiness or actual regulatory surveys.
• Seeks constructive approaches to resolving workplace issues.
• Participates in value stream analysis for new products or services.
• Participates in the generation of ideas and adoption processes of ways to improve workflows and enhance patient satisfaction.

Education and Mentorship?

• Provides in-service trainings for Medical Assistants.
• Supports orientation and shadowing opportunities as assigned
• May provide skill, competency, and workflow feedback to Medical Assistants and to staff members regarding clinical operations
• Supports ensuring that training/competencies for Blue Folders are current for Medical Assistants.
• Serves as a subject matter expert in their clinic location mentoring other Medical Assistants to promote professionalism and growth.
• Develops a curriculum to support the learning of best practices for Medical Assistants.
• May organize and serve as a point of contact for Instructions for Use (IFUs).

Leadership And Culture Building

• Serves as a positive role model and plays an integral role in supporting the clinics leadership team.
• Participates in recruitment efforts such as job fairs, recruitment events, or interviews.
• May help delegate and participate in downtime activities.
• Acts as a liaison for High Reliability, safety protocols, and other UMHS initiatives.
• Relates work and job purpose to the University’s mission and commitment to putting patients and families first.
• Communicates effectively in ways that enhance productivity and build respectful relationships.
• Adheres to high standards of personal and professional conduct.
• Completes other duties as assigned.

Required Qualifications*

• High School Diploma or GED
• 5+ years of experience as a Medical Assistant or CMA or RMA certification.
• Knowledge of basic medical terminology

Desired Qualifications*

• Medical Assistant or CMA or RMA certification.
• Experience working within a large, complex health care setting.
• Familiarity with UMHS electronic medical record systems.
• Knowledge of University policies and procedures.
• Exceptiona…