Technical Services Manager

Data Platform Technical Services Manager

Location: London

Employment Type: Full-Time

Acora is a full-stack IT consultancy delivering end-to-end technology solutions across Cloud, Data & AI, Cyber Security, Digital Workspace, Networking, and Managed Services. We partner with organisations to solve complex challenges, drive innovation, and deliver measurable business outcomes.

We’re looking for a Technical Services Manager (Data Platform) to oversee technical support, service delivery and strategy. You’ll act as a trusted advisor to a global enterprise client, providing governance, technical oversight and strategic guidance while helping identify opportunities that add value to the service.

Key Responsibilities

• Govern service delivery performance, ensuring compliance with agreed processes, SLAs, KPIs and service reporting
• Provide technical design governance across Azure, Microsoft Fabric, Purview and Databricks environments
• Advise on platform architecture and assess the operational impact of proposed changes
• Manage platform lifecycle activities, including upgrades, Microsoft release reviews and breaking change assessments
• Lead platform evolution reviews and recommend new capabilities to support customer roadmaps and technical strategy
• Provide oversight of capacity planning, consumption forecasting, SKU recommendations and cost optimisation activities
• Oversee data governance activities including data quality, classification and PII considerations
• Review and support Acceptance into Service activities to ensure operational readiness and continuity
• Work with operational and service delivery teams to resolve technical issues, support escalations and contribute to continual service improvement
• Own and maintain technical documentation, knowledge base articles and platform runbooks
• Collaborate with Account Directors, Enterprise Architects and pre-sales teams to identify opportunities for optimisation, automation and service improvement

Key Experience

• Strong technical background across Microsoft data and cloud platforms
• Experience with Microsoft Fabric, including capacities, Data Factory pipelines, OneLake, Lakehouse/Warehouse, notebooks, Spark and semantic models
• Knowledge of Microsoft Purview, including Data Map & Catalogue, data quality, classification and governance
• Experience with Power BI and reporting platforms
• Knowledge of Azure data services and Azure Monitor / Log Analytics
• Understanding of Microsoft Entra ID, including access provisioning and security groups
• Experience working with ServiceNow or other ITSM tooling
• Experience managing and improving service delivery within an IT environment
• Understanding of incident management, escalation processes and operational support functions
• Ability to manage multiple customer engagements and prioritise workloads effectively
• Experience facilitating stakeholder meetings and driving decisions
• ITIL Foundation qualification or higher

This role is suited to someone who can combine technical knowledge, service governance and stakeholder management to help customers maximise the value of their data platform and managed services investment. If you have the relevant experience and are looking for your next challenge, we’d love to hear from you. Apply now.