House Manager

• Location:

  HA4 8NH

• Salary:

  £27531.64

• Employment Type:

  Permanent

• Hours per Week:

  40.25

• Grade:

  6

• Closing Date:

  6 November 2026

Reporting Group:

• RMG

RMG

About the Role

We’re looking for a professional and personable House Manager to join our team at RMG. As the first point of contact for residents and visitors, you’ll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

On site at a development in Kings Lodge, HA4 8NH.

Working Pattern

Monday to Friday 8am – 3pm.

What You’ll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy & professionalism
• Monitoring CCTV and managing visitor access, reporting urgent reports to Senior Property Manager
• Managing deliveries and post in line with company procedures- notifying residents when deliveries arrive and ensuring communal areas are managed correctly and parcels not left in building to cause a safety issues.
• Issuing and logging keys responsibly to contractors
• Proactively addressing cleaning and maintenance issues
• Following fire safety and health and safety SOP’s
• Collecting and sharing in a timely manner all resident landlords supply monthly meter electric and water meter reads
• Reporting any building and or reactive repairs to the SPM

What We’re Looking For

• Front of House/concierge experience in high-end residential buildings or developments
• Experience monitoring CCTV and managing visitor access,
• A Health and Safety Qualification is desired though not essential.
• Calm, courteous, and professional under pressure,
• Strong organisational skills and attention to detail,
• Honest, reliable, punctual, and well-presented,
• Able to use initiative and prioritise workload,
• Confident handling complaints and difficult situations.

What does RMG have offer you?

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG’s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

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