Advert Closing date: 8th November 2026

Residential Facilities Manager

Purpose of Role

At The Crown Estate, we take a long-term approach to creating value and positive outcomes for the people, places and environments connected to our portfolio.

As ‘Residential Facilities Manager’, you will deliver high-quality facilities management across our residential portfolio. You will help ensure our buildings and communal areas are safe, compliant and maintained to a consistently high standard, supporting an excellent experience for residents.

Working collaboratively with Property Managers, Block Managers, Hard Services colleagues and the wider Portfolio Operations team, you will oversee day-to-day hard and soft services. This includes maintenance, contractor performance, statutory compliance, operational risk and service charge management. You will also act as a key point of contact for service partners and internal stakeholders.

Context of Opportunity / Main Accountabilities

This is an opportunity to play an important role in the effective operation of a diverse residential and mixed-use portfolio. You will combine hands-on facilities management with strong stakeholder relationships, ensuring services are responsive, well controlled and aligned with our commitment to responsible stewardship.

Your main accountabilities will include:

• Delivering day-to-day facilities management across residential assets, ensuring buildings are safe, compliant and well maintained.
• Managing planned and reactive maintenance, ensuring work is completed on time, within budget and to agreed service standards.
• Acting as the principal operational contact for hard and soft service partners, resolving issues promptly and supporting a positive resident experience.
• Monitoring contractor performance against contractual obligations, key performance indicators and quality expectations.
• Reviewing risk assessments and method statements, managing permits and coordinating access for contractors, inspections and assessments.
• Obtaining quotations, raising purchase orders and authorising invoices while maintaining accurate financial controls.
• Coordinating minor works and supporting capital and specialist projects, with minimal disruption to residents.
• Maintaining accurate building records, logbooks, compliance documents and asset information across Vantify, Riskwise and other internal systems.
• Supporting property mobilisations and ensuring a smooth transition into ongoing operations.
• Maintaining effective emergency and incident-response arrangements, including out-of-hours readiness.
• Working with Property Managers and Block Managers to align operational delivery with asset plans and identify emerging risks, issues and opportunities.
• Maintaining statutory, regulatory, health and safety, fire safety and building safety compliance.
• Preparing and managing service charge budgets for hard and soft services, supporting financial reporting, cost control and value for money.
• Identifying opportunities to improve operational efficiency, service quality and the resident experience.
• Supporting sustainability objectives and embedding environmental, social and governance principles into day-to-day operations.
• Working collaboratively across teams and role-modelling professional, respectful and inclusive behaviours.

Most Important Skills Based Requirements

To succeed in this role, you will bring:

• Proven facilities management experience within a residential or mixed-use environment.
• A strong understanding of residential building operations, statutory compliance, health and safety, fire safety and building safety requirements.
• Experience managing contractors and service partners to deliver consistent, high-quality operational outcomes.
• Experience managing planned and reactive maintenance, compliance, operational risk and audit-ready records.
• Strong customer service and relationship-management skills, with the ability to work effectively with residents, colleagues, consultants and service partners.
• Excellent communication and stakeholder-engagement skills.
• The ability to manage multiple priorities, respond effectively to high-pressure situations and solve problems proactively.
• Experience using CAFM, health and safety, or property-management systems to manage maintenance activity and compliance information.
• An understanding of service charge budgeting, spend management, financial processes and…