Customer Success Manager - Implementation

About This Job We build legal drafting technology for moments that matter - when the stakes are high, the documents are complex, and speed can’t come at the cost of control. Our platform helps legal teams move faster through contracts using automation, collaboration, and AI - without taking judgment away from the lawyers who own the risk. We believe technology should amplify expertise, not replace it.

Avvoka is trusted by leading law firms, banks, and global enterprises, and we’ve grown through product strength and word of mouth alone. With headcount and revenue increasing by over 70% year on year, we’re scaling from a product-led success into a globally recognised legal-tech brand.

We’re building drafting infrastructure for the world’s most sophisticated legal teams, and we’re looking for product people who can decide what we build next and see it all the way to live.

The role You’ll own the most important moment in a customer’s journey with us: the point where they go from signing a contract to genuinely relying on Avvoka every day. As a Customer Success Manager focused on implementations, you’ll take new customers live, cut their time to value, and build the kind of adoption that turns a new logo into a long-term advocate.

In 12 months, you’ll be able to point to a portfolio of customers who got up and running faster because of you - legal teams who trust Avvoka because you helped them embed it into how they work. You’ll be the consistent, expert presence alongside them, from kickoff through every stage of their lifecycle with us.

What You’ll Do Implement and onboard

• Lead new customers through implementation, from kickoff to go-live, building project plans that get them to value fast.
• Translate complex legal and drafting workflows into clean, working Avvoka configurations that fit how each customer actually operates.
• Reduce time to value by removing blockers, sequencing the rollout intelligently, and keeping momentum from day one.

Enable and empower

• Run training and enablement that turns new users into confident, self-sufficient power users.
• Drive internal adoption by partnering with customer champions and helping them sell Avvoka inside their own organisation.

Support and grow

• Stay with customers throughout their lifecycle - spotting risks early, surfacing new opportunities, and being the trusted expert they call first.
• Feed real customer insight back to Product and CS, shaping how Avvoka evolves for the teams who use it most.

What You’ll Bring

• Hands-on SaaS implementation experience, owning customer onboarding from kickoff to successful adoption.
• Strong client-facing instincts - you’re confident, consultative, and credible in front of sophisticated stakeholders.
• Technical savvy: you’re comfortable configuring software and translating customer needs into a working setup.
• A consultative approach that gets to the heart of what a customer actually needs, not just what they ask for.
• A genuine drive to reduce time to value and make every customer successful