Application Support Developer

Job Description Current work authorization for Canada** is required for all openings. **You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement. Who We Are Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https//clearing.fidelity.ca/

How You’ll Make An Impact The Application Support Developer serves as a member of Fidelity Clearing Canada (FCC) technology team in a technical support and developer role and maintains service quality for FCC applications currently in production. This role will be responsible for all aspects related to the application and development support of the FCC suite of products and will report to the Manager, applications and Development Support. This includes responding to technical problems that occur abruptly and require immediate solutions, managing the ticket queues to ensure timely responses to incidents logged by clients, and supporting the Application Support and Core Development teams with defect, enhancements and application release work. This role will be responsible for developing, modifying, and maintaining application solutions for internal and external clients.

What You Will Be Doing Application Support

• Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle
• Provide technical support to teams within the organization, and to external clients when required
• Update technical documents and procedures to reflect current state.
• Provide support for application deployments.
• Assist with systems integration when needed.
• Collaborate with off‐shore Application Development Support Team.
• Support application enhancements and maintenance fixes within FCC/FIL/FIC/vendors ensuring they are successful and are well supported from a technology level.
• Assist in ensuring FCC technology policies and procedures are adhered to.
• Minimize risks and adhere to change management practices.

Defect Remediation

• The Application Support Developer will remediate defects based on business and client priorities to address service disruptions, incidents, and problems.

Client Experience

• Deliver quality customer service interactions to our internal and external customers to create a positive experience
• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome

Risk Management

• Identify risks and notify direct report of any concerns that are within your purview
• and recommend best business practice.
• Ability to raise escalations to direct report in a proactive manner

What We Are Looking For

• College Degree or equivalent work experience
• 3‐5 years’ experience in Development and Application Support role.
• Experience building enterprise workflows (Appian platform)
• Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc.), Data Stores, Groups, etc.
• Unix/Linux operating system and Unix scripts knowledge mandatory.
• Experience with Waterfall and Agile Development Methodologies.
• Experience with Ctrl‐M, Java Spring Boot, and REST APIs.
• Hands on experience with agile methodology and the Atlassian stack (JIRA, Confluence)
• Unix/Linux operating system and Unix scripts knowledge mandatory
• Strong experience (3+years) developing and maintaining SQL(Oracle).Java, PowerBI, Talend, ETL, Data Warehouse.
• Strong troubleshooting and problem‐solving skills.

Nice to Have

• Experience with the following

• Low‐code, no‐code BPM solutions such as Appian would be an asset.
• Salesforce or Dataphile platform would be an asset.
• Working knowledge of HTML and Adaptive/Responsive Design Data Management through Complex Data Types XSDs and SQL queries
• Experience with cloud‐based implementations
• Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery
• AWS would be an asset

Skills And Knowledge

• Strong technical insig…