Administrative Assistant (NDIS Services) with Sign-On Bonus

Position Title: NDIS Administrative Assistant

Schedule: Monday – Friday, 9:00 AM – 5:30 PM QLD, AU Time or 7:00 AM – 3:30 PM PH Time

Holiday to follow: QLD, AU Holidays

Workdays: Mon - Fri

Work Set-up: Work From Home

Work Details: Full-time

Role Overview

We are seeking a highly organized, detail-oriented, and proactive NDIS Administrative Assistant to join our client’s team. In this role, you will provide vital back-office administrative and operational support to our onshore team based in Queensland, Australia.

Our client is a registered National Disability Insurance Scheme (NDIS) provider, they offer a range of services including Supported Independent Living (SIL), community nursing, high-intensity daily personal activities, and household task assistance. Your primary mission is to manage administrative tasks, handle compliance data entry, coordinate schedules, and streamline invoicing so our onshore care specialists can focus on delivering direct participant support.

Key Responsibilities

• Rostering & Scheduling Coordination: Efficiently assist with scheduling support workers and nursing staff. Manage roster adjustments, track shift cancellations, and update data dynamically in the company system.
• NDIS Compliance & Claims Processing: Assist in processing bulk claims through the Australian PRODA portal or designated NDIS software. Audit and reconcile incoming invoices, ensuring all elements align with specific NDIS funding allocations.
• Participant Intake Support: Organise and maintain documentation for participant service agreements, care plans, and risk assessments. Ensure client profiles remain accurate and up-to-date.
• Data Entry & Reporting: Log service hours, support notes, and progress reports accurately into NDIS management software platforms. Generate compliance and budget-tracking reports for management.
• General Back-Office Coordination: Manage incoming administrative emails, route intake forms to the correct personnel, and maintain high standards of digital file organization

Requirements and Qualifications

• Prior NDIS Knowledge: Familiarity with the Australian NDIS framework, the NDIS Pricing Arrangements/Price Guide, and the distinction between agency-managed, plan-managed, or self-managed participant plans.
• Technical Proficiency: Must be experienced in using GoHighLevel CRM and NDIS-related software (e.g., ShiftCare, CareDesk, Visual Care, or similar platforms) to be able to do rostering and invoicing through ShiftCare. Strong literacy in Microsoft Office (Excel, Word) and cloud communication environments.
• Basic Bookkeeping: Must be experienced in basic bookkeeping using Xero
• Impeccable Communication: High standard of written and verbal English skills. Ability to coordinate politely and clearly with internal stakeholders and onshore coordinators.
• Uncompromising Data Privacy: A firm grasp of data confidentiality and compliance under Australian privacy legislation regarding sensitive participant health records.
• Organizational Excellence: Ability to multitask, double-check numerical data for total precision, and consistently hit administrative deadlines under minimal supervision.

Perks & Benefits:

• Company-provided desktop/laptop with back-up internet.
• HMO from day one.
• 15 Vacation + 5 Sick Leaves.
• Annual performance reviews.
• Employee loan facilities.
• Fun company events with prizes and recognition.

Join Us & Earn a ₱10,000 Sign-On Bonus!

In addition to competitive compensation and career growth opportunities, new hires may qualify for a ₱10,000 sign-on bonus after meeting employment requirements.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Work from home

Application Question(s):

• How much would your asking salary package (PHP) be?

Experience:

• staff rostering, shift scheduling, and schedule adjustments: 1 year (Required)
• processing NDIS claims through PRODA or similar system: 1 year (Required)
• handling invoicing, reconciliation, and basic bookkeeping: 1 year (Required)
• using GoHighLevel (GHL) CRM: 1 year (Required)
• maintaining participant records: 1 year (Required)
• maintaining service agreements, care plans, risk assessments: 1 year (Required)
• handling confidential client documentation: 1 year (Required)
• data entry and service-hour tracking: 1 year …