Customer Service Representative

Company Name: Top Notch Heating, Cooling and Plumbing

Position: Customer Service Representatives

Pay Range:

$40K–$50K+ Per Year

Compensation Breakdown:

• Hourly Rate: $20–$25/hr
• Annual Range: $40K–$50K+ per year

Location:

Lenexa, KS

Schedule:

• Part-time with a flexible schedule
• Evening and weekend availability required
• Hours may vary based on business needs
• Occasional after-hours support may be needed during extreme weather conditions

Benefits:

• Company Events & Outings
• Celebration of Meeting Goals
• Ability to work from Home once trained

Requirements:

• 2+ years of customer service experience, ideally in HVAC, plumbing, or home services
• Strong communication skills with a friendly, professional attitude
• Organized and detail-oriented — able to handle calls, schedule jobs, and update client info accurately
• Tech-savvy with CRM or scheduling software experience
• Team player with a positive attitude and willingness to help wherever needed
• Comfortable explaining memberships and promotions clearly to customers
• Reliable and flexible, especially during peak weather times

Position Summary:

As the voice of Top Notch Heating, Cooling and Plumbing, you’ll support customers, coordinate service appointments, and drive revenue through confident communication and excellent customer service. Enjoy steady hours, strong pay, and career growth with a long-standing, reputable local company. We’re looking for a friendly, organized, and motivated individual who thrives in a fast-paced environment and brings empathy, attention to detail, and a team-first attitude to a fun, high-energy workplace.

Core Responsibilities:

• Answer inbound client calls, emails, and texts
• Book and schedule appointments
• Explain membership costs and benefits, plus estimated service costs before technician arrival
• Enter and manage customer data accurately
• Make outbound satisfaction and follow-up calls
• Support team goals and maintain strong customer relationships

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person