French-English Customer Service Representative – Remote

TalentPop App is looking for a French-English Customer Service Representative to join our growing remote team and provide excellent support to customers of international e-commerce brands.

If you’re fluent in French and English , enjoy helping customers, and can communicate clearly and professionally across different channels, we’d love to hear from you.

This is a full-time, permanent remote opportunity for candidates based in eligible countries within our hiring region.

Quick Details

Location: EMEA | Remote

Employment: Full-time

Work Setup: 100% Work From Home

Languages: Fluent French and English

Experience: 1+ year of customer service experience

Industry: E-commerce / Customer Support

What You’ll Do

• Provide customer support in French and English through email, chat, phone, and other channels
• Help customers with orders, products, accounts, shipping, returns, and general questions
• Understand customer concerns and provide clear, helpful solutions
• Handle customer interactions professionally while maintaining a positive experience
• Document customer interactions accurately in the appropriate systems
• Escalate complex concerns when additional support is needed

What We’re Looking For

• At least 1 year of customer service or customer support experience
• Fluent French and English , both written and spoken
• Strong written communication and attention to detail
• Comfortable communicating with customers through multiple channels
• Strong problem-solving and critical-thinking skills
• Customer-focused and professional when handling different types of situations
• Able to manage multiple conversations and priorities
• Reliable, organized, and comfortable working independently
• E-commerce or BPO experience is a strong advantage

Experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, Re:Amaze, or similar customer support tools is a plus.

Technical Requirements

• Personally owned laptop or desktop computer
• Minimum Intel i5 or Ryzen 5 equivalent
• At least 8GB RAM
• Reliable internet connection with a minimum of 25 Mbps upload and download speed
• Backup internet connection
• Quiet, dedicated workspace suitable for remote work

What We Offer

• Permanent 100% work-from-home setup
• Paid time off
• Health and dental coverage
• Holiday bonuses
• Performance-based incentives
• Opportunities for career growth and professional development
• Opportunity to work with international e-commerce brands
• Supportive and collaborative remote team

Why This Role?

You’ll have the opportunity to use your French and English language skills in a customer-facing role while working with international e-commerce brands.

Whether your background is in BPO, customer service, e-commerce, retail, hospitality, or another customer-facing environment , your communication skills and ability to help customers solve problems can make you a strong fit for this role.

How to Apply

If you’re fluent in French and English and are looking for a permanent remote customer service opportunity, we’d love to hear from you.

Click Apply Now and complete the designated application process.

When prompted for an application code, enter:

FR26

Applications submitted through LinkedIn messages or email will not be considered.

We look forward to hearing from you!