Web & MarTech Project Manager

About KHMKarsh Hagan Madden (KHM) is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media with 5 decades of creative and strategic legacy with 1 unified shop!

We blend bold storytelling with precision media, PR, geospatial targeting, and observation-led strategy to help brands close the gap between how they are seen and how they are felt. Madden built our reputation in destination marketing and tourism. Karsh has spent years building brands in healthcare, banking, higher education, and retail alongside it. Together, we believe the strongest brands build communities, and our goal is to differentiate them in a world where consumers want something that means something to them.

Find out more at https://khm.agency

About YouYou’re an experienced project manager and account lead who thrives on bringing structure to complex website builds and digital marketing ecosystems. You’ve likely held at least 3+ years of experience and you keep people, timelines, and quality at the center of everything you do. You enjoy turning big ideas into clear, actionable plans and have a proven track record of navigating ambiguity and wrangling complex projects, client expectations, and cross-functional teams-even when priorities shift mid-stream.

You bring a blend of project management rigor and client-facing account management experience. You know how to build trust, lead client conversations, and advocate for both the client’s goals and the agency’s boundaries. While web design and development are your primary domain, you’re equally comfortable taking on MarTech implementations, systems integrations, and broader digital marketing initiatives.

You are methodology-flexible: you understand structured Waterfall planning for large-scale site builds, but you seamlessly pull in Agile practices and iterative workflows to keep work moving efficiently. Above all, you’re an organized, proactive problem solver who knows how to herd cats, clear roadblocks, and keep every stakeholder aligned.

About the JobAs our Web & MarTech Project Manager, you’ll lead the end-to-end planning, coordination, and execution of complex website builds and digital technology projects for our clients. Working within our integrated marketing agency, you’ll serve as both the operational hub and a core client partner, ensuring projects are delivered on time, on budget, and with exceptional quality.

While websites make up the core of what you’ll manage, your portfolio will also include key MarTech initiatives (such as CRM setups, marketing automation builds, analytics integrations, and custom web tools) as well as supporting marketing deliverables like campaign landing pages, digital media assets, and interactive experiences.

In this role, you won’t just track tasks-you will drive complex deliverables, manage client relationships, and navigate shifting requirements to keep teams focused and projects moving steadily across the finish line.

What You’ll Be Doing

• Lead End-to-End Delivery: Own web design/development projects and MarTech initiatives through every phase-discovery, architecture, design, dev, testing, launch, and post-launch support.
• Account & Client Management: Serve as a direct, trusted contact for clients. Manage expectations, run status calls, facilitate key feedback cycles, and proactively communicate progress, risks, and changes.
• Wrangle & Navigate: Act as the operational glue that pulls together internal teams (designers, developers, strategists, content creators, QA) and client stakeholders, navigating competing priorities and keeping everyone aligned.
• Project & Resource Planning: Build and maintain flexible project roadmaps, resource allocations, sprint boards, scope documents, and budgets.
• Agile & Flexible PM Execution: Adapt project management approaches based on the engagement-utilizing structured roadmaps for site builds while applying Agile principles to iteratively manage dev backlogs, technical revisions, and MarTech integrations.
• Scope & Scope Creep Management: Clearly define deliverables and manage change requests, gracefully balancing client satisfaction with scope and budget boundaries.
• Proactive Problem Solving: Identify technical, timeline, or resource risks early. Develop mitigation plans and clear team roadblocks before they disrupt momentum.
• Quality & Process Control: …