Sr. Technical Delivery Manager

Why WWT World Wide Technology (WWT) strives to make a new world happen. WWT’s work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 15,000 team members and over 60 locations globally, WWT’s culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Do you want to make a real-world impact in a collaborative, inclusive environment? Join WWT today. What is the Solutions Consulting & Engineering team, and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence and engineering brilliance enable our success.

We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers’ problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

Overview The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This role ensures operational excellence, drives measurable business outcomes and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction and growth enablement within our largest and most strategic accounts.

The ideal candidate brings deep consulting rigour, technical fluency and strong executive presence to the role.

Key Responsibilities Client leadership and relationship management

• Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT.
• Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities.
• Lead executive governance, steering committees and quarterly business reviews.
• Anticipate client needs, identify risks and proactively shape solutions that strengthen the client partnership.

Program and delivery oversight Provide end-to-end oversight of complex, multi-tower programs spanning:

• Infrastructure modernization — networking, compute, storage and data centre.
• Multicloud architecture, migration and operations — AWS, Azure, GCP.
• Security architecture, zero trust, SOC modernization and threat operations.
• Application development, modernization and DevOps.
• Digital workspace, collaboration and end-user experience.
• Automation, AIOps, observability and platform engineering.
• Integrate delivery across WWT’s ATC labs, integration centres, consulting teams and OEM/ISV partners to ensure seamless execution.
• Establish and maintain program governance, KPIs, dashboards and quality standards consistent with delivery expectations.
• Drive risk management, issue resolution and cross-functional alignment across engineering, consulting, supply chain and partner teams.

Presales and growth enablement

• Partner with Account Managers, Client Directors and Consulting Services leadership to shape opportunities across WWT’s portfolio.
• Translate client business challenges into actionable solution architectures, delivery approaches and execution roadmaps.
• Lead or support presales activities including scoping sessions, solution workshops, ATC briefings and executive presentations.
• Develop high-quality Statements of Wo…