Program Assistant

**Remote International Candidates Welcome**

We are not looking for someone who needs to be reminded about every detail.

We are looking for a responsive, resourceful Program Assistant who can help us deliver an organized, supportive, and high-quality experience to hundreds of clients—while moving quickly and communicating with genuine warmth.

Speak Your Way To Cash® currently supports nearly 100 Mastermind clients and approximately 400 Academy clients. With another major launch approaching, we expect to welcome an additional 100–200 students. This is a critical role for someone who can help our Program Manager and Lead Coach support that growth without allowing important details or client needs to fall through the cracks.

About Speak Your Way To Cash®

Speak Your Way To Cash® helps experts, entrepreneurs, and professionals turn their knowledge, voice, and expertise into profitable offers, speaking opportunities, and scalable businesses.

We are a fast-growing, high-performance company with a global team. We move quickly, care deeply about our clients, and expect team members to take ownership of their responsibilities.

Position Overview

The Program Assistant will support the day-to-day administration and communication needs of our coaching programs.

You will work closely with the Program Manager and serve as an extension of the Lead Coach. You will help prepare and distribute client emails, maintain accurate program communications, respond to client questions, and ensure important information reaches the right people at the right time.

Although you will not be solely responsible for client retention, your work will directly influence the client experience and our ability to retain and support members.

Key Responsibilities

• Upload, format, review, and schedule client emails in Kartra.
• Build and distribute emails to the correct lists and audience segments.
• Format linked text, buttons, and other email elements accurately.
• Use GoHighLevel to support program communication, client follow-up, and administrative workflows.
• Review emails and links carefully before they are distributed.
• Monitor designated program inboxes and respond to client questions.
• Communicate with clients in a warm, kind, supportive, and professional manner.
• Escalate sensitive, urgent, or complex client concerns to the appropriate team member.
• Assist the Program Manager with program announcements, reminders, resources, and recurring communications.
• Maintain organized records, trackers, and client information.
• Follow up on open items without waiting to be reminded.
• Identify missing information, potential errors, or communication gaps before they become problems.
• Help the program team prepare for launches, enrollment periods, coaching calls, and client events.
• Manage multiple priorities while maintaining accuracy and responsiveness.
• Complete assigned work on time and communicate promptly when clarification is needed.

Required Qualifications

• Hands-on experience using Kartra to create, format, and send emails.
• Experience working in GoHighLevel.
• Experience communicating directly with customers, clients, students, or program members.
• Excellent written and spoken English.
• Strong proofreading skills and attention to detail.
• Ability to communicate with warmth, professionalism, patience, and sound judgment.
• Strong critical-thinking and problem-solving abilities.
• Ability to work independently and take initiative.
• Ability to follow established procedures while recognizing when a situation requires additional judgment.
• Strong organizational and follow-through skills.
• Ability to learn quickly and perform effectively in a fast-moving environment.
• Reliable access to a computer and stable internet connection.
• Ability to protect confidential company and client information.

Preferred Qualifications

• Experience supporting a coaching, consulting, education, membership, or online-program business.
• Experience supporting a Program Manager, Lead Coach, Customer Success Manager, or executive.
• Experience with email marketing, client onboarding, learning-management systems, or membership platforms.
• Experience working successfully as part of a remote or international team.
• Familiarity with online launches, virtual events, coaching calls, or high-volume enrollment periods.

What Success Looks Like

You will be successful in this role when:

• Client emails are accurate, p…