Customer Service Representative

US Eye is a physician-led, patient-centric network of eye care practices committed to exceptional patient service, powered by premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups, providing care in ophthalmology, optometry, dermatology, and facial surgery. With 64 clinics and 5 surgery centers, led by 110 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolina’s, and Virginia.

JOB SUMMARY: The RCM Customer Service Representative assists with patient statement and internal billing questions. This position also supports the RCM CSR team with day-to-day challenges and meets productivity goals.

Essential Job Functions:

• Answer a high volume of patient calls
• Answer day-to-day questions and provide support to patients and team members
• Ensure the patient understands the statement and assist with taking payment
• Follow up timely on voicemails and emails
• Identify and provide feedback on areas of opportunities
• Identify and escalate posting trends that affect our patients receiving an erroneous statement
• Maintain CSR goals set by management
• Other duties as assigned by your manager

COMPETENCIES:

• Outstanding communication skills, both written and oral
• Experience in healthcare, at least one year
• Attention to detail and a flexible work style
• Must be a team player
• Excellent customer service skills. Both external and internal

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalency is required

POSITION TYPE AND EXPECTED HOURS OF WORK:

• This is a full-time remote position.
• Location: Remote in AL, FL, GA, IL, IN, MI, MO, NC, OH, PA, SC, TN, TX, VA

BENEFITS:

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.