Inbound Customer Service Agent - Remote

Overview

As an Inbound Customer Service Agent, you’ll help customers get clear, timely answers and practical solutions. You’ll handle incoming calls, understand each customer’s needs, and document interactions accurately.

Duties

• Answer inbound calls with professional phone etiquette; listen, clarify concerns, and provide accurate customer support.
• Resolve service questions and issues, escalating cases when needed and communicating updates clearly to clients.
• Enter and maintain customer information, call notes, and service records using computer systems and Microsoft Office.
• Support sales conversations and make outbound calls when assigned; handle cash transactions when required.
• Review information for accuracy, organize follow-up tasks, and contribute to a smooth customer experience. Your impact: Clear answers and accurate follow-through help customers resolve issues and make informed decisions.

Requirements

• Strong communication skills, including clear writing, active listening, and professional client communication.
• Customer service problem-solving ability, sound analysis, organizational skills, accurate typing, and attention to detail.
• Computer skills and technical proficiency, including comfort with data entry and Microsoft Office.
• Preferred: call center experience, sales or client services experience, and familiarity with cash handling.
• Multilingual or bilingual communication skills are welcome; additional languages are an asset.

Pay: $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Work Location: Remote