Insurance Customer Service

Job Overview

WE’RE HIRING… again! Well because to be honest, finding GOOD people is apparently REALLLLLY hard , so my current staff & I agree, that we’d rather be short-staffed and work twice as hard than EVER compromise the level of customer service we provide! So read the below TWICE before wasting our time :)

*****100% REMOTE, BUT YOU MUST BE LOCATED IN WISCONSIN (FLORIDA MAY ALSO BE CONSIDERED)*****

ARE YOU THAT SPECIAL SOMEBODY?!?

We’re looking for that special somebody, you know the one… the one that works hard, the one who doesn’t think they’re doing me favor by working here, the one that has a sense of humor and can take a joke, the one that appreciates skillful sarcasm, the one that doesn’t cry at spilled milk, and the one that makes things happen and doesn’t wait for things to happen… THAT ONE! If that’s you or someone you know, please send resume with professional references (please don’t put your mom and your best friend as your references).

Salary Range: $22.00 - $27.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)
Work from Home
Flexible Schedule
Mon-Fri Schedule

Requirements

NO INSURANCE EXPERIENCE REQUIRED (BUT PREFERRED)!

Insurance agency customer service/administrative assistant.

Full-time Monday-Friday. NO nights/weekends/holidays! NO health insurance. 401k w/match. Starting at $22 hour

• Extensive office customer service/administrative experience is a MUST! Our clients deserve nothing but the absolute very best, I will not accept anything less! Candidates will NOT be considered without this, sorry!
• Extensive computer, Microsoft Outlook, and Microsoft Word experience required
• Must be able to accurately type 40+ words per minute
• WI Property & Casualty Insurance License (is preferred, but will be required within 90 days of hire (at our cost))

Responsibilities

THIS IS A HIGHLY FUNCTIONING, MULTI-TASKING, DETAIL ORIENTED, VERY FAST PACED ENVIRONMENT!!!

Responsibilities include, but are not limited to:

• Answering phone/emails and handling customer’s requests such as policy changes, claims, billing inquiries, etc
• Entering and issuing quotes/policies
• Entering and documenting new customer accounts
• General administrative tasks

About Us

American Advantage Insurance – Nelson Agency, Inc. is an independent insurance agency that provides personalized risk management and coverage solutions for individuals and businesses. By partnering with a wide variety of insurance carriers, the agency offers clients diverse choices for auto, home, life, and commercial insurance needs. The firm focuses on understanding the specific requirements of each client to build customized protection plans that address individual exposures. Through a consultative approach, the agency provides clear explanations of policy options, helping clients identify potential coverage gaps and secure plans that fit their specific budgets and lifestyles. Their team prioritizes local service and ongoing support to ensure long-term peace of mind.