Closing date for applications: 24/10/2026

Location Birmingham, United Kingdom

Salary From £27,090

Job typePermanent Contract typeFull Time

Hybrid

You’ll split your time between working from home and at one of our offices, hubs or customer locations. Most hybrid roles require a minimum of two days a week in the office, with some roles requiring more frequent on-site collaboration.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

R-00286767

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Business Banking Customer Service Representative

• We’ll look to you to deliver excellent service to our business customers, keeping their needs and financial goals in mind at all times
• You’ll work in a vibrant and supportive team in one of our telephony centres where you’ll have direct interaction with our customers
• We’re looking for a detail-orientated individual to complete processes and procedures, taking ownership and resolving challenges whilst helping inform customers on the range of banking options available to them
• This role does not meet Skilled Worker sponsorship requirements

Working here

We’re here to help our customers, so our teams work various shift patterns. Work life balance is really important within our team culture, and you’ll be given the flexibility to work from home with a minimum of two days in the office per week to give you the opportunity to collaborate with your wider team.

• You’ll be given a minimum of 2 weeks’ notice of shift patterns, so you’ll know when you’re working well in advance
• You’ll work on a rotational basis, mainly Monday to Friday between the hours of 08:00 – 19:00 (35 hrs per week full-time)
• You’ll only be required to work 1 weekend day in every 5 weekends
• You will be required to attend training at our office for the first 4 weeks of your employment.

How we’ll reward you

• You’ll join on a competitive salary starting from £27,090 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
• Holiday: You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays

Development journey

• You’ll enjoy a 10 week structured training programme with on-going coaching and support to enhance your development and grow your career

What you’ll do

In this role you’ll be applying your customer service expertise when dealing with business customer transactions and queries. As a Customer Service Representative for business banking, we’ll count on you to consider our customers’ requirements, and to help them with any issues they may have.

You’ll also be:

• Building great customer relationships, gaining their trust by having a genuine interest in their individual needs
• Gathering information to understand customers’ requirements and offer suitable solutions
• Maintaining a detailed knowledge of the financial services product range
• Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

The skills you’ll need

To join us in this role, you’ll need to be passionate about excelling in customer service and building relationships in a fast paced, challenging environment.

We’re also looking for you to demonstrate:

• The determination to go the extra mile for our customers every day to provide that individual service
• Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently
• Great listening skills and the ability to remain calm under pressure while confidently managing calls
• Good numerical and organisational skills
• Strong multitasking skills, allowing you to navigate different systems and process information while talking to customers

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits pack…