Administrative Assistant

NOW HIRING: E-Commerce Administrative & Reporting Assistant

Remote Full Time

Location: Remote — Worldwide applicants welcome.

40 hours per week.

Required schedule: Monday–Friday, 8:00AM–4:00 PM U.S. Central Time.

Communication: Excellent spoken and written English, with clear, easily understood verbal communication.

Availability: Must be accessible through agreed-upon communication channels during scheduled hours and responsive to management.

Interview: A live video interview will be required to assess communication skills, relevant experience, and scheduling compatibility.

About Us

Black Ball Corp. and Scorpio Posters are established wholesale and retail companies specializing in licensed posters, music merchandise, novelty products, and related merchandise.

We operate multiple wholesale and e-commerce websites and sell through major online marketplaces, including Amazon, Walmart, and eBay.

We are seeking a dependable, organized, and detail-oriented E-Commerce Administrative & Reporting Assistant for a permanent, part-time position.

The ideal candidate is proactive, comfortable working independently, and capable of managing multiple responsibilities while ensuring that important tasks and deadlines are never overlooked.

Job Responsibilities

Marketplace Monitoring & Account Health — High Priority

Marketplace performance and time-sensitive deadlines are critical to our business.

• Monitor Amazon, Walmart, and eBay, Faire accounts daily for customer messages, claims, disputes, and cases.
• Ensure marketplace messages are answered within required response timeframes.
• Monitor Amazon A-to-z Guarantee claims and prepare appeals when appropriate.
• Review Amazon chargebacks and assist with filing disputes.
• Monitor eBay customer requests, cases, and refund deadlines.
• Review Amazon and Walmart account health metrics to identify performance issues or potential violations.
• Investigate marketplace defects and assist with appeals or corrective actions.
• Monitor marketplace and other websites the customer feedback, respond when appropriate, and request revisions or removal when permitted.
• Immediately alert management to account warnings, approaching deadlines, or issues requiring attention.

These responsibilities must be reviewed every weekday morning.

Inventory & Product Availability

• Update out-of-stock products across multiple wholesale and retail websites and marketplaces.
• Restock products across all applicable sales channels based on received inventory.
• Maintain inventory availability on all platforms.
• Update inventory management systems and Google product feeds.
• Remove discontinued products from applicable online directories.
• Perform weekly inventory audits to identify products incorrectly marked out of stock.

Retail Customer Service & Shipping

• Monitor and respond to retail customer service emails.
• Respond to incoming retail website live chats during scheduled hours.
• Review shipping batches in Teapplix to verify carrier acceptance scans.
• Identify eligible USPS shipments and prepare or submit claims.
• Follow up on outstanding retail customer service issues.
• Review Authorize.net transactions requiring manual verification and flag potentially fraudulent orders.

Royalty, Commission & Sales Tax Reporting

• Prepare royalty reports for licensed products, artists, and licensors quarterly.
• Compile sales commission reports for representatives and agents every 2 months.
• File sales tax reports monthly.
• File late package claims with USPS and other shipping channels
• Assist with additional administrative and reporting projects as needed.

Qualifications

Required:

• Must be available Monday through Friday, 8:00–4:00 PM Central Time.
• Must be able to consistently work 40 hours per week.
• Strong Microsoft Excel skills.
• Excellent written communication and organizational skills.
• Strong attention to detail and ability to manage deadlines.
• Comfortable learning new software and online platforms.
• Reliable, self-motivated, and able to work independently.
• Previous administrative, e-commerce, or customer service experience.
• Reliable internet connection and suitable remote workspace.

Preferred Experience:

• Amazon Seller Central
• Walmart Seller Center
• eBay Seller Hub
• WooCommerce or BigCommerce
• QuickBooks Desktop
• Teapplix or similar shipping software
• Inventory management systems
• E-commerce customer service
• Royalty, commission, or sales tax reporting

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