DevOps Engineer, Engineering Team Manager, Vice President

Locations: Mumbai, India

Job description

About this role

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world’s money under management.

BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected in this position will have the responsibility to cover business-critical computing workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24*7*365 support.

This role is accountable for enterprise‑scale reliability, risk posture, and operational resilience through the adoption of AI‑enabled, autonomous infrastructure and service operations.

The leader transitions the organization from human‑driven, reactive operations to AI‑supervised, self‑healing systems, ensuring technology platforms scale safely, predictably, and in alignment with business growth and regulatory expectations.

The role owns strategy, outcomes, and governance, if any of these excites you, we want to talk to you.

Team Overview

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions) acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Key Responsibilities

1) Own reliability outcomes

• Deliver measurable improvements in availability, latency, recovery time, and incident recurrence for critical workloads.
• Establish and mature SRE practices: SLIs/SLOs, error budgets, and reliability governance.

2) Build AI‑enabled, signal‑driven operations

• Replace alert volume with AI‑correlated signals that prioritize true business impact and early risk indicators.
• Implement and improve detection, correlation, and routing workflows integrated into operational processes and tooling.

3) Engineer self‑healing systems (automation-first)

• Design, implement, and govern automated remediation for known failure patterns (with safe guardrails and audit trails).
• Maintain structured human oversight for novel scenarios and ensure continuous learning feeds back into automation.

4) Embed reliability and operability into engineering lifecycle

• Partner with Engineering/Architecture/Product to build operability, observability, resilience-by-design into services.
• Drive root-cause elimination and reduce recurrence through systemic fixes, not repetitive recovery.

5) Change-aware resilience + risk posture

• Own change-aware operations: use AI risk signals to anticipate failures based on historical data, dependency graphs, and weak points.
• Support production readiness: capacity planning, disaster recovery exercises, and disciplined change governance.

6) Evidence, auditability, and resilience expectations

• Ensure AI-driven systems are observable, explainable, and auditable, meeting operational and regulatory expectations.
• Develop and lead high performing global team, fostering strong ownership, technical depth, and a culture of accountability and continuous improvement.

Qualifications / Competencies

• Bachelor’s degree in computer science /engineering (or equivalent practical experience).
• 10+ years across Service Management, DevOps, SRE, Product Engineering, and/or large-scale production operations.
• Strong hands-on experience with observability/monitoring/telemetry platforms, focused on actionable insights and reliability outcomes.
• Proven experience transitioning environments from reactive support to proactive, **signal-driven / AI-assisted oper…