Operations Assistant

Job Title: Operations Assistant

Monthly Pay: $3,721 - $5,558 USD per month

Summary:

Every completed operations request gives internal teams a clear status, an organized next step, and dependable information for daily work. The Operations Assistant provides desk-based administrative support by organizing incoming requests, updating task details, and helping routine activities move forward without missed handoffs. This role sits within the operations team and works under an operations team lead while partnering with request owners, coordinators, and other internal teams. This is a fully remote role based in South Carolina, United States, where team members work from home in a professional desk-based setting. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming operations requests from a shared queue, email messages, and a project management system such as Basecamp.

• Confirm request details, required information, ownership, and priority before assigning the next administrative step.

• Enter accurate task updates, request notes, due dates, and status changes in a task tracking tool such as Microsoft Lists.

• Maintain organized working files in a file storage platform such as Box so authorized team members can locate current materials.

• Update trackers in a spreadsheets and data entry tool such as LibreOffice to show request progress, open items, and completed actions.

• Send clear follow-up messages to request owners when information is missing, unclear, or changed.

• Route exceptions, delayed handoffs, repeated questions, and unresolved task issues to the operations team lead for direction.

• Coordinate routine updates with internal teams through approved video meetings using a video conferencing platform such as Webex.

• Support consistent task handoffs by using a workflow automation tool such as Zapier for approved reminders and status notifications.

• Meet quality expectations through accurate entries, timely turnaround, complete notes, and reliable follow-up on assigned requests.

Qualifications:

• High school diploma or equivalent.

• No experience required; related experience preferred.

• Familiarity with office workflows, request tracking, status updates, and maintaining orderly task information.

• Ability to use a project management system such as Basecamp and a task tracking tool such as Microsoft Lists.

• Comfort using a spreadsheets and data entry tool such as LibreOffice and a file storage platform such as Box.

• Ability to learn approved workflow automation tools such as Zapier and video conferencing platforms such as Webex.

• Clear written and verbal communication when sharing updates, asking focused questions, and explaining next steps.

• Sound judgment when reviewing details, identifying missing information, and bringing concerns to the operations team lead.

• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.

• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from a desk-based home workspace in South Carolina, United States.

• Structured onboarding and training on Basecamp, Microsoft Lists, LibreOffice, Box, Webex, and Zapier.

• Regular check-ins with the operations team lead to review priorities and questions.

• Opportunities to build task tracking, workflow coordination, status communication, and operational support skills.

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.