Cloud DevOps Support Engineer

This is a Fully Remote Job

About Our Client:

This organization supports cloud operations and platform teams within the Department of Homeland Security, operating in a regulated and security-conscious environment. It addresses the challenges of managing secure cloud infrastructure by providing operational coordination and support that ensures smooth communication, access control, and process documentation within a federal government context.

About the Opportunity:

The CLOUD DEVOPS SUPPORT ENGINEER will provide essential operational support to the cloud operations and platform team. This role acts as the central coordinator for access requests, service outages, change and schedule management, and process documentation. By maintaining clear communication and organized workflows, the position ensures that the team functions efficiently and that issues are directed appropriately, contributing directly to the security and reliability of the cloud environment.

Responsibilities:

• Triage incoming requests, access, outages, and change requests, resolving or routing appropriately
• Track and coordinate change requests including approvals and scheduling
• Support scheduling and coordination across the operations team
• Document processes, decisions, and recurring issues
• Write and maintain standard operating procedures and runbooks
• Manage user access provisioning and deprovisioning across cloud accounts and tools
• Monitor system health and operational dashboards, flagging potential issues
• Support customer and internal support requests with clear communication
• Identify issues outside operational scope and escalate to engineering teams

Requirements:

• Bachelor’s degree in a related field
• US citizenship
• Ability to obtain and maintain Public Trust clearance
• Minimum of 3 years general work experience
• 3 to 5+ years in IT, operations, or technical support
• Comfortable working in cloud environments, preferably AWS
• Strong communication skills for technical and non-technical audiences
• Ability to prioritize requests by urgency and impact
• Experience in government or federal contracting environments preferred
• Organized and detail-oriented, particularly with access management and documentation

Pay Range and Compensation Package:

• Salary range: $90,000 to $100,000

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.