Sr. Network Operations Analyst

For our client, we are seeking a Sr. Network Operations Analyst to join the team of a leader in the Retail & Consumer Goods space.

This role will focus on maintaining the reliability, performance, and resilience of a global network environment supporting retail and consumer operations. The analyst will lead complex incident resolution, strengthen monitoring and compliance practices, and partner with internal teams and service providers to improve operational outcomes. This is a highly collaborative position that combines advanced technical troubleshooting with process improvement and mentorship. The right candidate will help drive faster issue resolution, stronger observability, and better day-to-day network performance across the organization.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Lead investigation and resolution of complex network incidents globally
• Coordinate major incident responses across multiple teams and service providers
• Drive operational improvements in monitoring, alerting, and compliance
• Mentor team members and enhance internal capabilities
• Utilize operational data and AI tools to identify issues and improve processes

Qualifications

• 8+ years of experience in network operations or a similar technical role
• Advanced knowledge of LAN, WAN, wireless, SD-WAN, and cloud connectivity
• Proven track record in leading complex troubleshooting and major incident responses
• Experience mentoring operations professionals and coordinating cross-functional teams
• Hands-on experience with network observability and automation technologies

Benefits

• Remote work flexibility within the USA
• Opportunity for professional growth and mentorship
• Engagement with cutting-edge network technologies
• Collaboration with diverse teams across the organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.