Duty Manager - multi site operations

**Deputy Manager – Multi-Site - Gopal’s Corner Roti King Group**

About the Role:

We’re looking for an energetic, hands-on hospitality leader who thrives in a fast-paced environment and knows how to bring out the best in people.As our Deputy Manager, you’ll be a key part of our operational team, working across Gopal’s Corner locations (Oxford Circus, Paddington, Victoria and Canary Wharf) to support Store Managers, lead teams and keep our restaurants running smoothly. This is a floating role, ideal for someone who enjoys variety and can confidently step into different sites, providing management cover when Store Managers are unavailable or need support. You’ll help maintain high standards, deliver brilliant guest experiences and ensure our teams feel supported, motivated and ready for every service. You’ll work closely with each Store Manager, following their lead on site priorities and supporting the wider business through a dotted-line reporting to the Operations Manager. You’ll need to be adaptable, organised and confident taking ownership — whether you’re leading a busy service, supporting a team through a challenge or helping a restaurant get back on track.

What You’ll Be DoingMulti-Site Operations

• Work across Gopal’s Corner locations, providing flexible management cover when Store Managers are unavailable.
• Take responsibility for the smooth running of a site during assigned cover periods, ensuring continuity of service and operational standards.
• Support Store Managers with day-to-day operations, identifying issues and helping implement practical solutions.
• Maintain consistent standards across locations, including food quality, service, cleanliness, presentation and brand expectations.
• Lead from the floor during busy services, ensuring teams are deployed effectively and guests receive great service.
• Complete operational checks, handovers and reporting accurately and on time.
• Follow company procedures and ensure health and safety, food safety and hygiene standards are maintained.
• Work with the Operations Manager to support operational priorities and improvements across the business.

People Leadership & Development

• Lead, motivate and support front-of-house teams during shifts and management cover periods.
• Set a positive example, creating an environment where colleagues feel supported and are encouraged to deliver their best.
• Provide constructive feedback and address day-to-day performance or conduct concerns appropriately, escalating more complex matters to the relevant Store Manager or Operations Manager.
• Build positive working relationships with colleagues across all locations and help ensure consistent ways of working.

Guest Experience & Mystery Shopper Performance

• Champion excellent guest service and ensure every visit reflects the Gopal’s Corner experience.
• Lead by example in delivering warm, efficient and attentive service.
• Handle guest feedback and complaints calmly, professionally and with a solution-focused approach.
• Ensure teams understand and follow service standards and guest experience expectations.
• Support strong mystery shopper performance by reinforcing standards, coaching colleagues and following up on opportunities for improvement.

Commercial & Operational Support (?)

• Support Store Managers in monitoring sales, labour, stock usage and waste, following agreed processes and controls.
• Help maintain appropriate stock levels, minimise waste and ensure products are available for service.
• Identify operational inefficiencies and suggest practical improvements.
• Support the implementation of company initiatives, promotions and updated procedures across locations.
• Keep relevant managers informed of recurring issues, risks and opportunities to improve performance.

What You Bring

• Previous experience in a hospitality supervisory or assistant management role, ideally within a fast-paced restaurant, street-food or fast-casual environment.
• Confidence leading a team and taking responsibility for a restaurant during management cover periods.
• Strong communication skills and the ability to build effective relationships with different teams and managers.
• A calm, practical approach to problem-solving and decision-making under pressure.
• Flexibility to travel between Gopal’s Corner locations and work where operational support is needed.
• Strong organisation, reliability and the ability to adapt quickly to different teams an…