Customer Service AI Transformation_Big 4 Company
- Source: Naukri
- Hiring Squad
- Hybrid
- Bengaluru
- Full-Time
- Mid level
Job Description
Job Title: Customer Service AI Transformation
Experience: 5+ Years
Work Mode - Hybrid
Location -
Gurgaon, Noida,Bangalore,Pune,Chennai,Hyderabad,Kolkata,Coimbatore
Job Description:
We are looking for experienced professionals in Customer Service Transformation, Process Improvement, and AI-led solutions. Candidates should have experience in analyzing customer service processes and implementing AI solutions such as chatbots, virtual assistants, GenAI, and workflow automation.
Key Skills:
- Customer Service / Service Transformation
- AI, GenAI, Chatbots, and Automation
- CRM platforms like Salesforce Service Cloud, ServiceNow, or Microsoft Dynamics 365
- Case Management, Process Improvement, and Workflow Optimization
- Stakeholder Management and Consulting experience preferred
- Knowledge of CSAT, NPS, and SLA metrics
Skills
- mode
- Salesforce
- salesforce-service-cloud
- Servicenow
- dynamics-crm
