Utilities Customer Service Representative

Role Description The Utilities Customer Service Representative at Utility Warehouse is a work around your lifestyle that suits you. The individual in this position will respond to customer inquiries related to utility services, billing, payments, and account changes via phone, email, and in person. Responsibilities include accurately handling service requests, resolving complaints, documenting interactions in the customer management system, and following up to ensure issues are fully resolved. The role also involves explaining utility charges and service options, coordinating with internal teams to address service disruptions, and maintaining up-to-date knowledge of company policies and regulatory requirements. The representative is expected to contribute to a positive customer experience by providing clear information, timely support, and professional communication.

Qualifications

• Strong customer service skills, with experience in Customer Service and Customer Service Representatives roles.
• Ability to provide responsive Customer Support and maintain high Customer Satisfaction.
• Focus on delivering a positive Customer Experience through clear, empathetic, and solution-oriented communication.
• Excellent verbal and written communication skills, with the ability to explain complex billing or service information in simple terms.
• Proven problem-solving and conflict-resolution abilities, especially in handling complaints or escalated issues.
• Comfort working on-site in a busy office environment and collaborating with cross-functional teams.
• Strong attention to detail, accuracy in data entry, and proficiency with standard office and customer management software.
• Prior experience in utilities, telecommunications, or a similar customer-facing industry is beneficial.
• Secondary education or equivalent experience; additional training in customer service or call center operations is an advantage.