Customer Service Supervisor

This is a Fully Remote Job

About Our Client:

Logistics Health Incorporated (LHI), part of a larger healthcare business group, operates within the workforce health logistics sector. The organization addresses challenges related to managing complex health programs by providing cost-effective, streamlined distribution solutions. With multiple offices and remote employees across the U.S., the organization supports a broad network aimed at improving workforce health outcomes.

About the Opportunity:

The CUSTOMER SERVICE SUPERVISOR role involves overseeing contact center operations to ensure performance targets and quality standards are met. This position is essential for managing agent productivity, providing coaching and feedback, and maintaining workflow efficiency to support the organization’s health program services. The supervisor contributes to staff development and operational improvements that directly impact service delivery.

Responsibilities:

• Monitor employee performance and provide feedback, coaching, and corrective actions.
• Use real-time data to manage contact center workload and service levels.
• Adjust staffing to meet daily workflow demands.
• Manage hiring and interviewing for contact center agents and team leads.
• Handle employee scheduling, time off, and related personnel matters.
• Address internal and external customer complaints or inquiries.
• Maintain effective communication with customers across all channels.
• Coordinate solutions for technical issues and system upgrades.
• Support process improvements and new contract implementations.
• Complete required daily, weekly, and monthly reports accurately.

Requirements:

• High School Diploma / GED or equivalent work experience.
• Minimum age of 18.
• At least 4 years of related experience, including 2 years in leadership roles.
• Experience with hiring, delegation, and performance management.
• Proficient in Microsoft Office Suite.
• U.S. Citizenship and ability to obtain security clearance.
• Flexibility to work various shifts including nights and weekends.

Preferred Qualifications:

• National Career Readiness Certificate.
• Customer service experience.
• Knowledge of ISO standards.
• Familiarity with contact center systems.
• Bilingual fluency in English and Spanish preferred.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Benefits & Perks:

• Medical insurance
• Dental insurance
• 401(k)

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.